Senior Director, Services Transformation

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaSIndustries

Requirements

Candidates must possess a Bachelor's degree, with an MBA being preferred, and have over 10 years of experience in corporate strategy, management consulting, business operations and strategy, or a related strategic transformation role. Experience driving strategic initiatives within an Enterprise SaaS or Services environment is required, along with a strong analytical mindset for data-driven strategy and process improvement. Excellent program management skills, executive stakeholder engagement experience, and exceptional leadership, communication, and cross-functional collaboration abilities are also essential.

Responsibilities

The Senior Director, Services Transformation will develop and execute a transformation roadmap for the Services organization, modernizing service delivery through playbook redesign, digital models, and self-service enablement. They will lead initiatives to reimagine onboarding, implementation, professional services, and managed services, improving time-to-value and customer outcomes. This role involves partnering with senior leadership to launch new service offerings, integrating services across the customer lifecycle, and managing change planning for potential M&A. Responsibilities also include redesigning operating models for improved service margin and scale, driving customer health scoring adoption, evaluating and implementing AI and automation tools, and serving as a program lead for cross-functional efforts. The position requires developing and delivering executive-level presentations on strategic plans and progress.

Skills

Services Transformation

SaaS

Onboarding

Implementation

Professional Services

Managed Services

Digital Delivery Models

Operating Models

Customer Success

Customer Retention

Revenue Growth

M&A Integration

Model N

Cloud-based revenue management solutions provider

About Model N

Model N offers cloud-based revenue management solutions tailored for the high-tech and life sciences industries, helping clients maximize revenue throughout the commercialization process. Their platform includes industry-specific tools like Revenue Cloud for Pharma and Medtech, which address complex pricing and compliance challenges. Clients subscribe to Model N's software-as-a-service (SaaS) model, ensuring continuous updates and support. The company's goal is to enable clients to efficiently bring life-changing products to market while navigating regulatory complexities.

San Mateo, CaliforniaHeadquarters

1999Year Founded

$36MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees