Director, Engagement Management - Healthcare (Central)

Oregon, Ohio, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, SaaS, HealthcareIndustries

Requirements

The Director of Engagement Management should have experience in growing and managing a team of Engagement Managers and Project Directors, with a focus on deploying product solutions in the Healthcare practice. They need to collaborate with product strategy and management teams, and work with sales leadership to develop business by positioning and selling services. The role requires meeting customer retention, customer satisfaction, and revenue and margin goals. Experience in hiring, developing, and retaining skilled professionals, ensuring adherence to implementation methodologies, and managing strategic initiatives is essential. The candidate must also align with regional sales teams to effectively position and sell implementation, technology, and education services.

Responsibilities

The Director of Engagement Management is responsible for leading a team of Engagement Managers and Project Directors to successfully deploy Workday's product solutions within the Healthcare sector. This includes ensuring customer satisfaction with the Workday solution and upholding Workday's implementation methodology standards. The Director will also work collaboratively across organizations to define strategy and messaging for Workday and partner roles in deployments. They will engage with alliances and partner operations to ensure partner readiness, and collaborate with enablement and PMO teams to prioritize and complete strategic initiatives for the Healthcare practice. Additionally, the Director will serve as an Executive Sponsor for customer projects, work with resource and integration managers to staff projects, act as an escalation point for staffing issues, and deliver on quarterly objectives for customer retention, team utilization, forecasting, revenue, and margin.

Skills

Engagement Management

Healthcare

SaaS

Enterprise Software

Human Capital Management

Financial Management

Worker Spend Management

Leadership

Client Relationship Management

Project Management

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees