Senior Patient Recruitment and Engagement Lead
Thermo Fisher ScientificFull Time
Senior (5 to 8 years)
Candidates must have a minimum of 12 years of high-tech/SaaS industry experience and over 8 years in Customer Engagement roles. Prior experience implementing or supporting ServiceNow products in an Enterprise is required, along with strong cross-functional, technical Project Management experience. A BS/BA degree in computer science, engineering, or a related discipline is preferred. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is also necessary. The role requires strong documentation, presentation, analytical, negotiation, persuasion, facilitation, listening, and critical thinking skills. The ability to learn quickly and assimilate new information rapidly is essential. Travel up to 50% is expected.
The Senior Engagement Manager is responsible for managing key internal and external initiatives to add significant value to customers and drive organizational innovation. This includes implementing new projects, managing and navigating customers through these projects, and providing regular updates to both customers and internal executive teams. The role involves managing all project phases, influencing project direction through strategic initiatives, developing and presenting value propositions, and mentoring team members to achieve deliverables and desired customer results. Identifying project gaps, proposing solutions, and driving resolutions are also key responsibilities. The manager will analyze data to understand decision pros and cons, communicate abstract ideas clearly, and independently manage complex project objectives.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.