ServiceNow

Senior Engagement Manager

Addison, Texas, United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, AI TechnologyIndustries

Requirements

Candidates must have a minimum of 12 years of high-tech/SaaS industry experience and over 8 years in Customer Engagement roles. Prior experience implementing or supporting ServiceNow products in an Enterprise is required, along with strong cross-functional, technical Project Management experience. A BS/BA degree in computer science, engineering, or a related discipline is preferred. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is also necessary. The role requires strong documentation, presentation, analytical, negotiation, persuasion, facilitation, listening, and critical thinking skills. The ability to learn quickly and assimilate new information rapidly is essential. Travel up to 50% is expected.

Responsibilities

The Senior Engagement Manager is responsible for managing key internal and external initiatives to add significant value to customers and drive organizational innovation. This includes implementing new projects, managing and navigating customers through these projects, and providing regular updates to both customers and internal executive teams. The role involves managing all project phases, influencing project direction through strategic initiatives, developing and presenting value propositions, and mentoring team members to achieve deliverables and desired customer results. Identifying project gaps, proposing solutions, and driving resolutions are also key responsibilities. The manager will analyze data to understand decision pros and cons, communicate abstract ideas clearly, and independently manage complex project objectives.

Skills

Project Management
Customer Relationship Management
Cross-functional Team Leadership
Executive Communication
Strategic Planning
Value Proposition Development
Mentoring
Problem Solving
AI Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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