[Remote] Senior Engagement Manager at ServiceNow

The Senior Engagement Manager is responsible for managing key internal and external initiatives to add significant value to customers and drive organizational innovation. This includes implementing new projects, managing and navigating customers through these projects, and providing regular updates to both customers and internal executive teams. The role involves managing all project phases, influencing project direction through strategic initiatives, developing and presenting value propositions, and mentoring team members to achieve deliverables and desired customer results. Identifying project gaps, proposing solutions, and driving resolutions are also key responsibilities. The manager will analyze data to understand decision pros and cons, communicate abstract ideas clearly, and independently manage complex project objectives.