Product Deployment Specialist

Salary: $60K - $90K Location Type: Remote Employment Type: Full-Time

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Who is Flock?

Flock Safety is an all-in-one technology solution dedicated to eliminating crime and enhancing community safety. Our intelligent platform leverages the collective power of communities – including cities, businesses, schools, and law enforcement agencies – to build a safer future together. We provide a full-service, maintenance-free technology solution trusted by communities nationwide to help solve and deter crime, ultimately creating safer neighborhoods for everyone.

Our comprehensive and intelligent public safety platform delivers actionable evidence essential for solving, deterring, and reducing crime across neighborhoods, schools, businesses, and entire cities. We achieve this by transforming unbiased data into objective answers, without compromising transparency or privacy.

Flock is committed to offering a career-defining experience that allows you to make a tangible impact on your community. While safety is a serious business, we foster a supportive team environment that optimizes the remote experience to build strong and fulfilling relationships, even when physically apart. Our dedicated employees thrive in a positive and inclusive atmosphere where a bias towards action is highly valued.

We have secured over $700M in venture capital funding from prominent investors such as Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. With a valuation exceeding $7.5B, Flock is experiencing intentional growth and is seeking exceptional talent to help us achieve our goal of reducing crime in the United States by 25% within the next three years.

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The Opportunity

Flock Safety is seeking a Product Deployment Specialist to join our Product Deployment team. This team is comprised of results-driven, detail-oriented individuals who combine a strong work ethic with critical thinking to install products that delight our customers and support our transition to a multi-product company.

A typical day in this role may involve:

• Traveling to install pilot devices for new products.
• Providing feedback on new engineering hardware concepts.
• Collaborating with the Device team to resolve field issues.
• Surveying, deploying, and maintaining cutting-edge drone systems to support public safety agencies.
• Supporting the technical aspects of Drone as First Responder (DFR) deployments, with a primary focus on hardware installation, ensuring each project meets Flock's high standards.
• Collaborating closely with project managers, engineers, and external vendors to optimize deployment processes and scale the DFR program.

The ideal candidate possesses field technician experience, familiarity with product operations, and demonstrated leadership skills. Ultimately, a top-notch Product Deployment Specialist should be action-oriented with strong field work and problem-solving capabilities.

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Required Availability & Travel

• Work Hours: Monday - Friday, with occasional extended hours to meet project deadlines and customer expectations.
• Travel: 80% travel is required. Expect to be on the road 3-4 days per week performing activities such as installation, maintenance, and testing across the United States.

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Preferred Location

• West Coast region or Atlanta, GA.

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Responsibilities

• Support key field initiatives to bring products to market and scale our DFR (Drone as First Responder) program.
• Perform hardware installation and troubleshooting of various components, including dock systems, aircraft, radar, and other technical elements within the DFR deployment ecosystem.
• Work effectively with diverse teams, including engineering, project management, and third-party vendors, to ensure the successful execution of deployments.
• Monitor and document the status of work in the field and in the lab.
• Demonstrate proficiency with the assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, and gunshot detection systems.