[Remote] Designated Support Engineer at Motive

Pakistan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation & Logistics, Fleet Management, Software as a Service (SaaS)Industries

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportRelationship BuildingIssue ResolutionExecutive Communication

Questions & Answers

Common questions about this position

What is the salary for the Designated Support Engineer position?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

This information is not specified in the job description.

What skills are required for the Designated Support Engineer role?

The role requires technical expertise to identify, document, and report issues with design, reliability, and maintenance, strong relationship-building skills at all levels within Customer Support, and the ability to act as a customer advocate while working with engineering and product teams.

What is the company culture like at Motive?

Motive values intelligence paired with humility, is motivated by impacting a trillion-dollar industry, and rewards hard work tangibly every day.

What makes a strong candidate for this Designated Support Engineer role?

A strong candidate will have experience providing white-glove service and technical support to enterprise customers, excel at building relationships and resolving issues, and demonstrate the ability to take end-to-end ownership of customer issues while advocating for them internally.

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees