[Remote] Escalations Engineer at Keeper Security

El Dorado Hills, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingCustomer CommunicationEngineering SupportCybersecurityPrivileged Access Management (PAM)Password ManagementSecrets ManagementSecure Remote AccessEncrypted MessagingZero-Trust SecurityZero-Knowledge Security

Questions & Answers

Common questions about this position

Is this position remote?

This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

What technical skills are required for the Escalations Engineer role?

The role requires deep technical expertise in troubleshooting complex issues across Keeper’s platform, including Kubernetes deployments, containerization, SSO/SCIM provisioning, Active Directory, and PAM integrations.

What are the main responsibilities of an Escalations Engineer?

Responsibilities include providing expert-level support for enterprise and MSP customers, managing escalations from Tier 1 and Tier 2 teams, acting as the final escalation point for high-impact cases, and engaging directly with customers via email, video calls, and screen-sharing.

What is the company culture like at Keeper Security?

Keeper Security is one of the fastest-growing cybersecurity companies, focused on transforming cybersecurity with zero-trust and zero-knowledge security solutions, trusted globally by millions of people and thousands of organizations.

What makes a strong candidate for this Escalations Engineer position?

A strong candidate will have deep technical expertise, strong troubleshooting skills, and the ability to communicate effectively with customers and internal teams, particularly in areas like Kubernetes, SSO/SCIM, and PAM integrations.

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Emerging cybersecurity startups could erode Keeper's market share.

AI-driven cyber threats require Keeper to continuously adapt its security protocols.

Regulatory scrutiny on data privacy may increase Keeper's compliance costs.

Differentiation

Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.

The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.

Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

Upsides

Growing demand for zero-trust architecture boosts Keeper's market potential.

Strategic partnerships, like with Sherweb, expand Keeper's market reach.

Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.

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