Deal Desk Analyst I

Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Customer Service, AIIndustries

Requirements

Candidates should have 2+ years of experience in Order Management, Revenue Operations, Deal Desk, Sales Operations, or Finance Operations roles. They must also have 2+ years of experience with Salesforce CRM and CPQ tools or similar pricing quoting platforms, along with proficiency in Microsoft Office and G-Suite. Experience working with remote sales teams is preferred. Strong organizational skills, attention to detail, excellent written and verbal communication, and the ability to manage multiple tasks and meet deadlines are essential. Proficiency in Portuguese and/or Spanish is a significant advantage. A Bachelor's Degree or related experience is desired.

Responsibilities

The Deal Desk Analyst will act as a trusted advisor to the sales team, assisting with the quote-to-cash process and order management operations. They will manage opportunities, support quote generation, review products, and calculate bookings. Responsibilities include creating sales order forms and amendments, validating contracts against Salesforce CRM opportunities and CPQ, and monitoring Salesforce CRM data accuracy and compliance. The analyst will partner with RevOps, billing, finance, and sales teams to progress opportunities and proactively suggest and implement operational improvements to systems and processes.

Skills

Salesforce CRM

CPQ

Contract Management

Quote Generation

Order Management

Data Accuracy

Process Improvement

Collaboration

Financial Analysis

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees