[Remote] Senior Deal Desk Analyst at LaunchDarkly

United States

LaunchDarkly Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, SaaSIndustries

Requirements

Candidates should have 5-10+ years of experience in the Software/SaaS industry, with exposure to Deal Desk, Finance, or Revenue Operations. A strong understanding of contract business terms, familiarity with SaaS metrics like ARR, and experience using CRMs and quoting tools are required. Proven ability to manage high deal volume and tight deadlines, especially during quarter-end, is necessary. Analytical, self-motivated, and confident in making data-informed decisions with excellent verbal and written communication skills, a collaborative, solution-oriented mindset, and strong attention to detail are essential.

Responsibilities

The Senior Deal Desk Analyst will serve as a trusted advisor to sales teams on deal construction and negotiation, owning and managing a book of business. They will review quotes, provide feedback, ensure accuracy and compliance, and approve or escalate deals. Responsibilities include drafting and tracking order forms, collaborating with internal teams to close deals, enforcing processes for data integrity, gathering required information for booking, ensuring contract execution, and validating quarter-end procedures. The role also involves becoming a subject matter expert in the CPQ tool, training new account executives, coordinating information flow across departments, ensuring compliance with company policies, contributing to deal desk policy development, and fostering cross-functional relationships.

Skills

Deal Desk
Enterprise Software
SaaS Metrics
Revenue Recognition
Quote-to-Book Process
CPQ Tool
Contract Negotiation
Sales Support
Order Forms
Data Integrity
Financial Acumen
Business Judgment

LaunchDarkly

Feature management platform for software developers

About LaunchDarkly

LaunchDarkly provides a platform for developers to manage and automate software features. Its main product is a feature management platform that allows developers to control software features, enabling safe code shipping, self-serve experimentation, personalized user experiences, and improved reliability of applications. This platform allows developers to revert feature behaviors without code changes, enhancing productivity. LaunchDarkly operates on a subscription model, charging clients for access to its services. The platform helps clients innovate quickly, automate software releases, reduce delivery costs, and maximize the impact of software features. The goal is to improve software development processes for a diverse range of clients in the DevOps market.

Oakland, CaliforniaHeadquarters
2014Year Founded
$321.3MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Flexible work environment - Making an inclusive space for everyone means recognizing we all have our own individual working styles and needs.
Health and wellness - LaunchDarkly offers full coverage with health, dental, and vision plans for you and your dependents.
Salary and options - We're all in this together. LaunchDarkly offers competitive pay, equity, and the option to participate in a 401(k) program.
Learn and grow - We love to see our own continue to grow their skill sets—whether that's taking a class or attending a conference.

Risks

Competition from Harness, acquiring Split.io, threatens LaunchDarkly's market share.
Guardian Edition's complexity may confuse customers and complicate sales.
Expansion into the EU region may increase operational costs and regulatory scrutiny.

Differentiation

LaunchDarkly offers advanced feature flagging and experimentation capabilities for progressive delivery.
The platform supports EU data residency, enhancing compliance for European clients.
LaunchDarkly integrates feature management with CI/CD pipelines for seamless software delivery.

Upsides

LaunchDarkly's Galaxy Product Release enhances personalized user experiences and feature optimization.
The appointment of Claire Vo as CPO is expected to drive platform innovation.
Recognition as a Strong Performer by Forrester boosts LaunchDarkly's market credibility.

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