[Remote] Billing Analyst at Zūm

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Biotechnology, SaaSIndustries

Requirements

Candidates should have at least 4 years of experience in billing, order management, revenue operations, or a similar operational finance role. An Associate Degree in Accounting, Finance, or another business degree is required, along with strong experience with NetSuite and other ERP or financial systems. Proficiency in Excel and Google Sheets is essential, as are excellent critical thinking, analytical, and communication skills. A customer-first mindset, strong organizational abilities, and the capacity to manage multiple priorities in a fast-paced environment are also necessary.

Responsibilities

The Billing Analyst will execute daily billing operations for all customers, respond to billing inquiries, and resolve issues to ensure a high-quality billing experience. This role involves maintaining documentation, upholding billing policies, preparing and reviewing monthly invoices, and monitoring Accounts Receivable aging. The analyst will communicate with customers and internal contacts to resolve past due balances, contribute to system enhancement and billing automation initiatives, and serve as a point of contact for billing data and metrics. Additionally, the position requires driving process improvements and implementing scalable solutions to enhance billing accuracy and collection processes.

Skills

Billing Operations

Customer Invoicing

Cash Receipts

Customer Service

Billing Adjustments

Problem Solving

Operational Mindset

Cross-functional Collaboration

Accounting

Zūm

Tech-driven school transportation solutions

About Zūm

Zum provides a transportation solution specifically designed for school children, focusing on efficiency and environmental sustainability. The company operates a fleet that includes electric vehicles, aiming to reduce carbon emissions in school transportation. Zum's platform utilizes analytics to optimize operations, featuring an app that allows parents, drivers, and schools to track the location of buses and students in real-time. This enhances safety and provides transparency, while also saving time and costs for both schools and parents. Additionally, the platform offers tools for drivers and operators to manage fleets and staffing, ensuring optimized routes and individual student care. Zum differentiates itself from competitors through its commitment to safety, transparency, and sustainability, as well as its focus on cost and time savings. The company's goal is to create a reliable and eco-friendly transportation service that meets the needs of students, parents, and schools.

Redwood City, CaliforniaHeadquarters

2014Year Founded

$358.7MTotal Funding

GRANTCompany Stage

Data & Analytics, Automotive & TransportationIndustries

201-500Employees

Benefits

Competitive compensation, including cash and equity

Medical, dental and vision benefits, including paid membership to One Medical

Unlimited vacation policy

Free daily catered lunches + fully stocked kitchen at HQ

Risks

Driver shortages may impact service reliability despite hiring incentives.

Integration of Zum's platform for special education students may face operational challenges.

Reliance on electric vehicles poses risks if electricity supply is disrupted.

Differentiation

Zum uses advanced analytics to optimize school transportation operations.

The company offers a transparent app for tracking buses and students in real-time.

Zum's fleet includes electric vehicles, promoting sustainability and cost savings.

Upsides

Zum's partnership with Omaha Public Schools showcases its scalable technology platform.

Recognition by Fortune and CNBC boosts Zum's brand credibility and investor interest.

Electric buses with bidirectional charging offer new revenue streams through energy storage.

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