Billing Analyst

About Zum

Zum is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas.

Employment Type: Full-time

Who You Are

Responsible for customer invoicing, cash receipts and providing excellent service to both our external and internal customers, the Billing Analyst role plays a critical part as a member of our Accounting Team. In this role, you will help with invoicing, responding to customer questions and escalations, and assessing and processing billing adjustments.

Reporting to the Director of Revenue, the ideal candidate will be detail oriented, self-motivated, results driven, and possess an ability to focus and to research root causes as problems arise. This role is ideal for someone who thrives in fast-paced environments, has a strong operational mindset, and is excited to collaborate cross-functionally to scale billing systems and workflows.

Please note: This is a remote role, ideally based in EST or CST timezones.

What You'll Do

• Execute day-to-day billing operations for all customers
• Respond to customer billing inquiries and resolve issues thoughtfully, delivering a high-quality billing experience
• Maintain strong documentation and uphold billing policies, controls, and audit-readiness standards
• Prepare and/or review monthly invoices and provide metrics to Finance leadership
• Monitor Accounts Receivable aging and maintain reporting
• Communicate directly with key customer and internal contacts to resolve past due balances
• Lead or contribute to system enhancement and billing automation initiatives
• Coordinate with internal stakeholders to facilitate accurate, timely, and complete resolutions on outstanding matters impacting invoicing
• Serve as a go-to contact for internal stakeholders on billing data and metrics
• Assist with special projects as needed by Management
• Drive continuous process improvement initiatives and implement scalable solutions to improve billing accuracy and collection processes

What You Bring To Zūm

• 4+ years of work as a billing professional in billing, order management, revenue operations, or a similar operational finance role
• Associate Degree in Accounting or Finance or other business degree
• Strong experience with NetSuite and other ERP or financial systems
• Detail-oriented and highly organized, with a strong ability to manage multiple priorities in a fast-paced environment
• A customer-first mindset—balancing operational accuracy with exceptional customer service
• Excellent critical thinking, analytical, and communication skills
• Highly proficient in Excel and Google Sheets
• Driven to lead and contribute to system enhancement and automation projects
• Ability to manage and simplify complex billing workflows
• A solutions-oriented team player and effective communicator with all levels of management and cross functional organizations
• Positive attitude and willingness to collaborate with team members on various assignments, regardless of their level of complexity

Benefits

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.