[Remote] Customer Support Specialist (UK) at Selfbook

United Kingdom

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Software, Artificial IntelligenceIndustries

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportLive Chat SupportProblem-SolvingCommunicationEmpathyZoomHelp Center ManagementVideo CreationAI Tools

Questions & Answers

Common questions about this position

Is this customer support role remote?

Yes, this is a fully remote position.

What are the required qualifications for the Customer Support Specialist role?

Candidates need 2+ years of experience in technical or customer support, proficiency with tools like Intercom and Slack, exceptional communication skills, strong problem-solving abilities, and experience with real-time customer interactions via email, calls, and chat.

What is the salary for this position?

This information is not specified in the job description.

What benefits are offered to employees?

The company provides company-paid group benefits for employees and their dependents.

What kind of work environment can I expect at Spellbook?

It's a flexible, remote work environment in a fast-paced, dynamic startup that emphasizes autonomy, accountability, and a focus on outcomes.

Selfbook

Streamlines hotel bookings and payments

About Selfbook

Selfbook provides a range of products aimed at improving hotel bookings and payment processes in the fintech and hospitality sectors. Its main offerings—Station, Direct, and Express—work together to automate the booking and payment experience, making it easier for hotels and their guests. These products help streamline the booking process, allowing guests to enjoy features like instant room upgrades and premium booking options. Selfbook operates in nearly 20 countries, which gives it valuable insights into booking trends and user behavior. Unlike many competitors, Selfbook focuses on a comprehensive product suite that integrates smoothly with existing hotel systems, generating revenue through subscription fees and transaction-based charges. The goal of Selfbook is to enhance the guest experience while helping hotels increase booking conversions and drive additional revenue.

New York City, New YorkHeadquarters

2018Year Founded

$38.9MTotal Funding

SERIES_ACompany Stage

Fintech, Consumer GoodsIndustries

11-50Employees

Risks

Increased competition from fintech startups could threaten Selfbook's market share.

Decline in travel startup funding may limit Selfbook's future investment opportunities.

Rapid evolution of payment technologies requires continuous adaptation from Selfbook.

Differentiation

Selfbook integrates seamlessly with existing hotel systems, enhancing booking and payment processes.

The platform supports all global credit cards, digital wallets, and alternative payment methods.

Selfbook's products, Station, Direct, and Express, automate booking and payment orchestration.

Upsides

Selfbook's global reach spans nearly 20 countries, offering insights into booking trends.

The rise of digital wallets and BNPL services boosts demand for Selfbook's platform.

Strategic investment from Amex Ventures supports Selfbook's growth and global presence.

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