Customer Service BI Specialist

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Crypto, Financial Services, ComplianceIndustries

Requirements

Candidates should possess a Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field, along with 3-5 years of experience in business intelligence or data analysis. Proficiency in data analysis tools like SQL, Python, or R, and data visualization tools such as Tableau or Power BI is required. Familiarity with database management, data warehousing, statistical analysis, and predictive modeling is necessary, alongside strong analytical, problem-solving, attention to detail, communication, organizational, and time management skills. Experience in the crypto or financial services industry is a plus.

Responsibilities

The Customer Service BI Specialist will collect, organize, and analyze user data to identify behavior patterns and issue trends, developing and maintaining dashboards and reports for real-time insights. Responsibilities include providing data-driven recommendations to improve performance, conducting root cause analysis, supporting strategic decision-making with forecasting, ensuring data accuracy, and communicating findings to stakeholders. The role also involves collaborating with cross-functional teams and providing training on data analysis tools and techniques.

Skills

SQL

Python

Tableau

Power BI

Data Analysis

Business Intelligence

Data Visualization

Database Management

Data Warehousing

Statistical Analysis

Predictive Modeling

Root Cause Analysis

Forecasting

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees