[Remote] Customer Support Agent at Supernal

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

1+ year of experience in a call center, healthcare operations, customer support, or similar role
Ability to make high-volume outbound calls
Comfortable with repetitive workflows and structured processes
Excellent communication skills, both written and verbal
Highly organized, reliable, and detail-oriented
Ability to follow scripts and structured processes
Fast learner who can pick up new systems quickly
Experience calling healthcare organizations or working in RCM, patient access, scheduling, or medical office support (not required)

Responsibilities

Make 50-100 outbound calls per day to healthcare organizations
Verify provider details and schedule follow-up calls when needed
Ensure accurate and complete data entry into CRM and internal systems
Maintain high attention to detail and data accuracy across all interactions
Communicate professionally and clearly with external offices on behalf of SuperDial and clients
Identify and escalate any issues or discrepancies
Meet daily and weekly productivity goals for call volume and accuracy

Supernal

Develops electric vertical takeoff aircraft

About Supernal

Supernal focuses on transforming urban transportation through the development of electric Vertical Takeoff and Landing (eVTOL) vehicles. These electric aircraft are designed to take off and land vertically, providing a zero-carbon and efficient transportation option for cities. Supernal targets urban planners, city governments, and private transportation companies, offering solutions to reduce ground traffic congestion and carbon emissions. Their business model includes the development, production, and operation of eVTOLs, generating revenue through sales, leasing, and support services like maintenance and fleet management. Based in Irvine, California, Supernal emphasizes safety and customer needs, with their eVTOL model, the S-A2, featuring eight tilting rotors to address engineering challenges. The company aims to set a high standard for advanced air mobility and believes in the importance of collaboration within the community to achieve success.

Washington, District of ColumbiaHeadquarters

2020Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Government & Public Sector, EnergyIndustries

201-500Employees

Benefits

Performance Bonus

Risks

Relocation to Irvine may disrupt operations and employee productivity temporarily.

Competition from Lilium threatens Supernal's market share in the U.S.

Geopolitical challenges may affect Supernal's expansion in Asia and Europe.

Differentiation

Supernal focuses on zero-carbon eVTOLs for urban air mobility, unlike many competitors.

The S-A2 features unique eight tilting rotors, solving multiple engineering challenges.

Supernal collaborates with Hyundai for advanced design and manufacturing expertise.

Upsides

Partnerships with Blade and Sigma enhance Supernal's market reach and operational capabilities.

FAA's regulatory frameworks could accelerate Supernal's commercial deployment by 2028.

Advancements in battery technology improve S-A2's range and charging efficiency.

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