Coding Client Success Specialist
WellSkySalary not specified
Full Time
Mid-level (3 to 4 years)
[Remote] Customer Success Manager Representative at Research Innovations
Salt Lake City, Utah, United States
$60,000 – $60,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Energy, Clean Energy, UtilitiesIndustries
Requirements
- 3+ years of experience in project coordination, project management, or transition management
- Demonstrated ability to build, track, and implement project plans
- Advanced meeting and process facilitation skills
- Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level
- Excellent written and verbal communication skills
- Interest in sustainability and passionate about making a meaningful impact on the environment
Responsibilities
- Builds and enacts project plans to ensure satisfaction of clients (internal and external)
- Identifies client needs and translates those needs into plans for delivery
- Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff
- Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans
- Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
- Works with peers to allocate appropriate resources for initiatives
- Facilitates internal resources and activity necessary to effectively deliver tangible results for clients
- Responsible for achievement of transition plans (new work) into Business Process
- Responsible for achievement of transition plans (expiring work) from Business Process
- Supports senior staff with development of presentations and proposals
- Other duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Customer Success Manager Representative position?
The salary is $60,000.
Is this position remote?
Yes, the position is remote.
What skills and experience are required for this role?
Candidates need 3+ years of experience in project coordination, project management, or transition management, demonstrated ability to build, track, and implement project plans, advanced meeting and process facilitation skills, ability to guide the big picture while maintaining detail orientation, and excellent written and verbal communication skills.
What is the company culture like at Resource Innovations?
Resource Innovations is a women-led energy transformation firm focused on impact, with expertise in energy efficiency and expanding clean energy solutions; they value interest in sustainability and passion for environmental impact.
What makes a strong candidate for this Customer Success Manager Representative role?
A strong candidate has 3+ years in project coordination or management, skills in building and tracking project plans, advanced facilitation abilities, big-picture thinking with detail orientation, excellent communication, and passion for sustainability.
Research Innovations
Develops technology for national security solutions
About Research Innovations
Research Innovations Inc. specializes in technology solutions for national security. The company develops and implements advanced security technologies tailored to the specific needs of government agencies and defense organizations, including military and intelligence branches. Their approach combines the expertise of operational specialists with technologists to create effective solutions that enhance security measures. Unlike many competitors, RII focuses on strong partnerships with government entities, ensuring that their products are customized and relevant to current operational challenges. The goal of Research Innovations is to drive digital transformation in national security, contributing to the safety and security of the nation through innovative technology.
Alexandria, VirginiaHeadquarters
2009Year Founded
VENTURE_UNKNOWNCompany Stage
Government & Public Sector, DefenseIndustries
201-500Employees
Benefits
Health Insurance
Flexible Work Hours
Paid Vacation
401(k) Company Match
Paid Parental Leave
Wellness Program
Risks
RII faces competition from emerging AI startups in the national security sector.
Over-reliance on government contracts poses financial risks for RII.
Rapid tech advancements may challenge RII's platform integration capabilities.
Differentiation
RII specializes in national security technology with strong government partnerships.
PRIISM platform offers advanced AI-driven analytics for decision-making in defense missions.
RII combines operational expertise with technological skills for bespoke security solutions.
Upsides
Increased demand for AI-driven tools boosts RII's market potential.
PRIISM's awardable status enhances RII's credibility in the defense sector.
RII's rapid revenue growth indicates strong business performance.
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