Customer Support Engineer

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries

Requirements

Candidates should have previous experience in a customer-facing technical support role. Excellent written and verbal communication skills are necessary, along with proficiency in either Typescript or Python and comfort using a command line. A mindset of customer empathy and the ability to solve challenging problems is essential, as well as the capability to thrive in environments with loosely defined priorities or deadlines.

Responsibilities

The Customer Support Engineer will partner closely with the CEO to provide exceptional customer support. They will manage and troubleshoot technical issues while prioritizing multiple customers simultaneously. The role involves identifying recurring patterns to provide feedback to the product and engineering teams for product improvement, as well as contributing to and strategizing on how written documentation can better support customers.

Skills

Typescript

Python

Technical Support

Troubleshooting

Communication (Written)

Communication (Verbal)

Customer Support

Braintrust

Talent marketplace connecting tech professionals with businesses

About Braintrust

Braintrust connects highly skilled tech professionals with businesses looking for their expertise in a talent marketplace. The platform charges a low 15% fee, significantly less than traditional staffing agencies, allowing companies to maximize their budgets. Using advanced technology, Braintrust matches businesses with the top five candidates for their projects within 48 hours, streamlining the hiring process. The goal is to create a transparent and efficient platform that benefits both businesses and tech professionals.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$125.5MTotal Funding

LATE_VCCompany Stage

Consulting, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Competitive salary and equity

Phone/Internet Stipend

Risks

Increased competition from blockchain-based platforms could erode Braintrust's market share.

Cryptocurrency market volatility may impact the value of BTRST tokens and user satisfaction.

Regulatory scrutiny on blockchain transactions could pose compliance challenges for Braintrust.

Differentiation

Braintrust offers a blockchain-powered freelancer marketplace, reducing costs by eliminating middlemen.

The platform charges a flat 10% project fee, allowing talent to keep 100% revenue.

Braintrust's AI matches businesses with top professionals within 48 hours, streamlining hiring.

Upsides

AI-driven recruitment tools like AIR align with growing trends in hiring technology.

Crypto payment integration enhances Braintrust's appeal in the freelance marketplace.

Partnership with Behance expands Braintrust's reach in the creative community.

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