[Remote] Customer Solutions Architect at Atlan

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data ManagementIndustries

Requirements

5+ years experience as a Data Engineer + customer facing technologist (e.g., Solutions Architect, Consulting, Field Engineer, Solutions Engineer, Sales Engineer)
Extensive experience across the different types of tooling in the Modern Data Stack

Responsibilities

Help customers through all three phases of their journey: Onboarding, Adoption, and Innovation
Work closely with Customer Success Managers and customer teams (Data Architects, Data Engineers, Data Platform owners) to onboard customers onto Atlan
Drive Atlan adoption through Value Streams for use cases such as Data Discovery, Data Governance, Metric Management, Embedded collaboration, and more
During Onboarding, integrate Atlan into the customer tech stack (e.g., Snowflake, Redshift, Databricks, Bigquery, DBT, Tableau, Looker, and more)
During Innovation, drive customer value using Active Metadata for use cases such as Auto PII detection, Active metadata management, dynamic data pipeline management, and more
Act as the bridge between the Customer Experience Group and Product/Engineering, communicating customer feedback and guiding Atlan's future growth
Build expertise in tools in the Modern Data Stack and serve as a trusted advisor to customer stakeholders
Partner closely with Sales, Product, Engineering, and Marketing to build thought leadership and expertise in the Active Metadata category

Skills

Key technologies and capabilities for this role

Active MetadataAPI IntegrationCustomer SuccessData PlatformsSolution ArchitectureOpen APIData TeamsTechnology Stacks

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills or experience are required for the Customer Solutions Architect role?

The role requires expertise in integrating with data technologies like Snowflake, Redshift, Databricks, Bigquery, DBT, Tableau, and Looker, along with working knowledge of data architectures, data engineering, and data platforms.

What is the company culture like at Atlan?

Atlan emphasizes great customer service as a core company value with every person responsible for creating user delight, and features a highly motivated and driven Customer Experience group working with amazing data teams.

What makes a strong candidate for this Customer Solutions Architect position?

Strong candidates believe that user and customer delight is a key competitive advantage and seek high-impact opportunities at fast-growing startups, with experience helping customers through onboarding, adoption, and innovation phases using active metadata.

Atlan

Unified platform for data management and collaboration

About Atlan

Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.

Singapore, SingaporeHeadquarters

2019Year Founded

$195.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Emerging startups with similar capabilities could dilute Atlan's market share.

Rapid AI evolution may require Atlan to invest heavily in R&D.

Over-reliance on key partnerships poses risks if terms change or dissolve.

Differentiation

Atlan offers a unique data catalog that organizes and activates metadata effectively.

The platform integrates seamlessly with tools like Slack, Snowflake, and Tableau.

Atlan provides a personalized, collaboration-first experience for data management.

Upsides

Atlan raised $105M in Series C funding, boosting its valuation to $750 million.

The demand for data democratization tools is increasing, benefiting Atlan's offerings.

Growing interest in AI and machine learning enhances Atlan's data processing capabilities.

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