[Remote] Technical Support Specialist at Apera AI

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, AI, ManufacturingIndustries

Requirements

Problem-solving skills to lead investigation and resolution of customer issues
Ability to simulate and reproduce issues in Forge environment
Collaboration skills to partner with Engineering and Product teams
Documentation skills to create troubleshooting guides and knowledge base articles
Ability to pilot AI-driven tools for diagnostics, analysis, and log parsing
Clear and empathetic communication skills with customers

Responsibilities

Troubleshoot and resolve customer issues across robotic vision systems, automation cells, and network environments
Recreate customer issues in Forge environment to confirm root causes and test fixes
Partner with Engineering and Product teams to report bugs, define root causes, and recommend solutions
Create clear, searchable troubleshooting guides and knowledge base articles
Pilot AI-driven tools for diagnostics, analysis, and log parsing to improve efficiency
Communicate clearly and empathetically with customers throughout incidents

Skills

Key technologies and capabilities for this role

TroubleshootingRoboticsAIMachine VisionAutomationNetworksSimulationBug ReproductionCustomer Support

Questions & Answers

Common questions about this position

Is this role remote or based in a specific location?

This information is not specified in the job description.

What are the key responsibilities for the Technical Support Specialist?

Key responsibilities include troubleshooting customer issues across robotic vision systems, simulating and reproducing issues in the Forge environment, collaborating with Engineering and Product teams, documenting troubleshooting guides, piloting AI-driven diagnostic tools, and communicating empathetically with customers.

What is the company culture like at Apera AI?

Apera AI is an innovative Vancouver-based startup focused on robotics, AI, and machine vision, led by an experienced team from high-growth companies, with a mission to end robot blindness through 4D Vision systems that empower robots for real-world tasks.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Technical Support Specialist role?

A strong candidate is a front-line problem solver who excels at owning issues end-to-end, diagnosing complex automation issues in robotic vision systems, reproducing bugs in simulation, collaborating with engineering teams, and communicating clearly and empathetically with customers.

Apera AI

AI-powered 3D vision systems for automation

About Apera AI

Apera AI specializes in automation solutions using advanced AI-powered vision technology. Their main product is the 4D Vision Platform, which processes visual information at a speed of up to 2Hz, allowing for rapid and accurate 3D vision systems. This technology enables robots to perform tasks like picking and placing objects with sub-millimeter accuracy, ensuring they can do so correctly on the first attempt without needing to regrip. Apera AI stands out from competitors by focusing on high-speed and precise automation, catering specifically to the manufacturing and logistics sectors where efficiency is critical. The company's goal is to enhance productivity and reduce downtime for their clients by providing tailored vision intelligence solutions that improve operational effectiveness.

Vancouver, CanadaHeadquarters

2016Year Founded

$3.7MTotal Funding

CONVERTIBLECompany Stage

Robotics & Automation, Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Stock Options

Flexible Work Hours

Professional Development Budget

Risks

Emerging competitors like XYZ Robotics threaten Apera AI's market share.

Tech giants' advancements in machine learning could outpace Apera AI's technology.

Rapid technological changes may render Apera AI's current technology obsolete.

Differentiation

Apera AI's 4D Vision offers sub-millimeter pose estimation accuracy.

Apera Vue is robot-agnostic, compatible with various popular robot brands.

Apera AI provides the fastest 3D vision systems with a cycle time of up to 2Hz.

Upsides

Growing demand for cobots requires advanced vision systems like Apera's.

AI-driven quality control systems in manufacturing boost demand for precise vision technology.

Rising interest in AI-powered vision systems for logistics automation enhances Apera's market potential.

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