Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, EducationIndustries
Requirements
- The ability to provide support fluently in English
- Genuine curiosity about people and business, while possessing the ability to inspire passion in others
- Experience in direct customer or client-facing roles
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
- The ability to quickly adapt to new situations and think on your feet
- Excellent time-management skills
- A desire to help people and improve the community experience
Responsibilities
- Effectively solve customer inquiries via phone, email
- Hold a high bar for Support when owning customer interactions
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Customer Support Associate role?
The starting salary is budgeted at $5,000 SGD monthly plus other benefits.
Is this position remote or office-based?
This is a full-time position based in the Singapore office.
What skills are required for this Customer Support Associate position?
Required skills include fluent English support, strong organizational and analytical abilities, excellent written and verbal communication, superb attention to detail, and excellent time-management skills.
What is the company culture like at Padlet?
Padlet emphasizes high standards in treating people kindly, whether users or staff, fosters curiosity, creativity, and community, and values collaborative, creative problem-solving in a small team of about 60 people serving millions of users.
What makes a strong candidate for this role?
A strong candidate is highly motivated, resourceful, a fiercely loyal customer advocate, creative problem-solver, collaborative team member, energized by people yet independent, with experience in customer-facing roles and genuine curiosity about people and business.
Padlet
Collaborative platform for creating digital content
About Padlet
Padlet is a platform that allows users to create and share digital content collaboratively. It provides virtual boards where users can post various types of content, including text, images, videos, and other multimedia. This platform caters to a wide range of users, such as educators, students, businesses, and creative professionals. Padlet operates on a subscription model, offering different pricing tiers to meet the needs of individual users and large organizations. What sets Padlet apart from its competitors is its focus on user-friendly design and aesthetic appeal, making the process of digital collaboration both efficient and enjoyable. The goal of Padlet is to enhance the way people work together online by providing an accessible and visually appealing space for sharing ideas and content.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$12.3MTotal Funding
SERIES_ACompany Stage
Consumer Software, EducationIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Commuter Benefits
Health Savings Account/Flexible Spending Account
Stock Options
Paid Vacation
Parental Leave
Risks
Increased competition from emerging digital collaboration tools with lower costs.
The rise of AI-driven content creation platforms may reduce manual content curation needs.
Privacy concerns related to data sharing could lead to user attrition.
Differentiation
Padlet offers a unique multimedia-friendly, free-form, real-time wiki experience.
The platform caters to diverse clients, including educators, businesses, and creative professionals.
Padlet emphasizes user-friendly design and aesthetic appeal in digital collaboration.
Upsides
Increased demand for digital collaboration tools due to remote learning trends.
Growing interest in multimedia content creation among educators and students.
The rise of subscription-based models aligns with Padlet's business strategy.
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