Customer Service and Rebate Processing Specialist

Location Type: Remote

Position Overview

Resource Innovations (RI) is seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist to join our dynamic team. This role involves providing customer service support via calls and email, as well as supporting data entry into various database applications.

Responsibilities

• Receive data and sourcing documents, compile, sort, interpret, and verify data to be entered.
• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard-copy filing systems of applications, rebates, and other supporting documents.
• Communicate effectively as part of a team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Requirements

• High school diploma or equivalency.
• 6-12 months of related work experience in a call center environment.
• Fluent in English.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred Skills, Education, and Experience

• Fluent in Spanish.
• Experience with various Microsoft programs, including Word, Excel, and Access.
• Strong attention to detail.
• Strong organizational and prioritization skills and ability to multi-task.
• Experience in data entry processing and a customer-centric call center environment.

Company Information

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Equal Opportunity Employer

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience, and qualifications for the position. The compensation range for the base salary for this position is $XX,XXX - $XX,XXX. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education, and location.

We also offer a comprehensive benefits package that includes:

• Three weeks of paid vacation per year.
• Paid holidays.
• A 401(k)-retirement plan with employer matching.
• Health, dental, and vision insurance.
• Other supplemental benefits.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.