[Remote] Client Service Representative at Business Wire

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Public Relations, Media, Press Release DistributionIndustries

Requirements

Previous experience providing excellent customer service in a fast-paced environment
Strong organizational, time management and multi-tasking skills
Ability to work under time constraints and deadlines
Excellent and adaptive verbal and written communication skills
Proficient in standard business applications including Microsoft Office (Word, Excel) and ideally, a CRM system such as Salesforce
Ability to prioritize time to maximize the greatest overall return on effort spent and probe for sufficient information to determine the significance and urgency of a specific task
BA/BS degree, or international equivalent, and customer service experience preferred
1 year of sales experience preferred
Customer-focused verbal and written communications, multi-tasking, time management and organizational skills (must)
French speaking a plus
Ability to work Monday - Friday, 4:00 AM EST to 12:30 PM EST

Responsibilities

Field incoming emails and phone calls from prospective and existing clients, including queries on pricing, billing/collection matters, general product information, and other related questions
Primary responsibility and contact for membership applications, account setup & transition to Sales Development Representative
Review inbound leads not related to membership applications and account setup to determine the appropriate next step for routing
Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up occurs as needed
Act as liaison between client, sales team, marketing and newsroom to ensure that client needs are met
Assist as needed with Business Wire office needs and events including media breakfasts, client visits, and client lunch and learn events
Keep current with public and investor relations industry trends
Work as a team member to provide outstanding customer service and support
Consistently surpass customer expectations by understanding the customer’s business, empathizing with their problems and providing solutions to meet their needs
Take the first step, maintain a positive mental attitude and use enthusiasm and genuine concern to establish a trusting relationship that assures customers of your commitment and interest in understanding customer needs and working company internal systems to satisfy those needs
Objectively analyze problem situations, taking personal responsibility for identifying a resolution and steps to provide a solution and remaining engaged until a solution is reached
Possess a working knowledge of products and applications as the backbone for understanding customers’ needs and making suggestions for solutions

Skills

Key technologies and capabilities for this role

Customer ServiceSalesforceMultitaskingTime ManagementEmail CommunicationPhone SupportClient LiaisonPublic RelationsInvestor Relations

Questions & Answers

Common questions about this position

What shift hours are required for the Client Service Representative role?

The available shift is Monday - Friday, from 4:00 AM EST to 12:30 PM EST.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are required for the Client Service Representative position?

Required skills include customer-focused verbal and written communications, multi-tasking, time management, organizational skills, and previous experience providing excellent customer service in a fast-paced environment.

What is the company culture like at Business Wire?

The culture emphasizes teamwork, outstanding customer service, surpassing customer expectations, maintaining a positive mental attitude, and collaborating across sales, marketing, and newsroom teams.

What makes a strong candidate for this Client Service Representative role?

Strong candidates have previous customer service experience in fast-paced settings, excellent communication skills, the ability to multitask under deadlines, and a positive attitude focused on solving client problems.

Business Wire

Global press release distribution services

About Business Wire

Business Wire provides press release distribution and regulatory disclosure services to organizations, journalists, and regulatory authorities. Their main service allows clients to disseminate news to targeted audiences through various channels. The NX network, a patented technology, ensures that press releases are delivered directly into editorial systems, enhancing reliability and efficiency. Unlike competitors, Business Wire offers tailored distribution packages and additional services like media targeting and guidance, which help clients maximize their communication efforts. The goal of Business Wire is to help businesses and organizations effectively share their news on a global scale.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$1,700MTotal Funding

IPOCompany Stage

Consulting, Consumer SoftwareIndustries

501-1,000Employees

Benefits

Remote work flexibility

Health benefits

$100 monthly fitness allotment

Tuition reimbursement program

Enhanced mental health resources

401(k) plan with generous company match

Annual profit sharing contribution

PTO: Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

Risks

Emerging AI technologies could disrupt traditional press release distribution models.

Streaming TV platforms may shift advertising budgets away from traditional channels.

Real-time solutions in industries may pressure Business Wire to enhance its real-time capabilities.

Differentiation

Business Wire's NX network ensures direct delivery into editorial systems, enhancing reliability.

The company offers tailored press release distribution services to reach specific target audiences.

Business Wire provides educational resources to keep clients informed about industry trends.

Upsides

Increased demand for AI-driven personalization can enhance client engagement and satisfaction.

The rise of streaming TV platforms presents new opportunities in digital media channels.

Growing partnerships with educational institutions can enhance Business Wire's educational resources.

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