[Remote] Client Service Representative at Business Wire

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Previous experience providing excellent customer service in a fast-paced environment
Strong organizational, time management, and multi-tasking skills
Ability to work under time constraints and deadlines
Excellent and adaptive verbal and written communication skills
Proficient in standard business applications including Microsoft Office (Word, Excel) and ideally, a CRM system such as Salesforce
BA/BS degree, or international equivalent, and customer service experience preferred
1 year of sales experience preferred

Responsibilities

Field incoming emails and phone calls from prospective and existing clients
Serve as the primary responsibility and contact for membership applications, account setup & transition to Sales Development Representative
Review inbound leads not related to membership applications and account setup and determine the appropriate next step for routing
Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up occurs as needed
Act as liaison between client, sales team, marketing and newsroom to ensure that client needs are met
Assist as needed with Business Wire office needs and events including media breakfasts and client visits and client lunch and learn events
Keeping current with public and investor relations industry trends
Work as a team member to provide outstanding customer service and support
Consistently surpass customer expectations by understanding the customer’s business, empathizing with their problems and providing solutions to meet their needs
Take the first step, maintain a positive mental attitude and use enthusiasm and genuine concern to establish a trusting relationship that assures customers of your commitment and interest in understanding customer needs and working company internal systems to satisfy those needs
Objectively analyze problem situations, taking personal responsibility for identifying a resolution and steps to provide a solution and remaining engaged until a solution is reached
Possess a working knowledge of products and applications as the backbone for understanding customers’ needs and making suggestions for solutions

Skills

Business Wire

Global press release distribution services

About Business Wire

Business Wire provides press release distribution and regulatory disclosure services to organizations, journalists, and regulatory authorities. Their main service allows clients to disseminate news to targeted audiences through various channels. The NX network, a patented technology, ensures that press releases are delivered directly into editorial systems, enhancing reliability and efficiency. Unlike competitors, Business Wire offers tailored distribution packages and additional services like media targeting and guidance, which help clients maximize their communication efforts. The goal of Business Wire is to help businesses and organizations effectively share their news on a global scale.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$1,700MTotal Funding

IPOCompany Stage

Consulting, Consumer SoftwareIndustries

501-1,000Employees

Benefits

Remote work flexibility

Health benefits

$100 monthly fitness allotment

Tuition reimbursement program

Enhanced mental health resources

401(k) plan with generous company match

Annual profit sharing contribution

PTO: Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

Risks

Emerging AI technologies could disrupt traditional press release distribution models.

Streaming TV platforms may shift advertising budgets away from traditional channels.

Real-time solutions in industries may pressure Business Wire to enhance its real-time capabilities.

Differentiation

Business Wire's NX network ensures direct delivery into editorial systems, enhancing reliability.

The company offers tailored press release distribution services to reach specific target audiences.

Business Wire provides educational resources to keep clients informed about industry trends.

Upsides

Increased demand for AI-driven personalization can enhance client engagement and satisfaction.

The rise of streaming TV platforms presents new opportunities in digital media channels.

Growing partnerships with educational institutions can enhance Business Wire's educational resources.

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