[Remote] Customer Support Specialist at AffiniPay

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer SupportProblem-SolvingInterpersonal SkillsCommunication SkillsTime ManagementProduct TroubleshootingTicketing SystemDocumentationIssue Investigation

Questions & Answers

Common questions about this position

What benefits does 8am offer to its employees?

8am provides a variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees.

What is the salary for the Customer Support Specialist role?

This information is not specified in the job description.

Is this customer support role remote or does it require being in the office?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need a Bachelor’s degree, 2+ years in customer support, excellent interpersonal and communication skills, time management, teamwork, knowledge of Windows and Microsoft Office programs, and experience with AI tools.

What is the company culture like at 8am?

8am's culture emphasizes continuous learning, genuine community, holistic wellness, and meaningful engagement, guided by core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way, in a collaborative, inspiring, and empowering environment.

AffiniPay

Payment processing solutions for professionals

About AffiniPay

AffiniPay provides payment solutions specifically designed for professionals in various industries, including legal, accounting, design, and associations. Its main products, such as LawPay and CPACharge, offer customized payment processing systems that help clients manage transactions securely and efficiently. These solutions streamline payment processes, improve cash flow, and enhance the client experience. AffiniPay distinguishes itself from competitors by focusing on the unique needs of professional services and ensuring compliance with industry standards, which is essential for clients handling sensitive financial information. The company's goal is to be a trusted partner for professionals by providing secure and effective payment processing solutions that meet their specific requirements.

Austin, TexasHeadquarters

2005Year Founded

GROWTH_EQUITY_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from fintech startups could erode AffiniPay's market share.

Expansion into new markets may expose the company to unfamiliar regulatory challenges.

Reliance on key partnerships may pose a risk if these relationships change or dissolve.

Differentiation

AffiniPay specializes in payment solutions for professional services like legal and accounting.

The company offers industry-specific products such as LawPay and CPACharge.

AffiniPay emphasizes security and compliance, crucial for handling sensitive financial information.

Upsides

Expansion into Puerto Rico could open new markets and increase revenue streams.

Significant investment from Genstar Capital could accelerate growth and innovation.

CEO Dru Armstrong's recognition could enhance the company's reputation and attract top talent.

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