Customer Support Specialist

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, SoftwareIndustries

Requirements

Candidates must possess a Bachelor's degree and have at least 2 years of experience in a customer support role. Excellent interpersonal and professional communication skills, both written and verbal, are essential, along with strong time management and people skills. Proficiency in Windows, PowerPoint, Word, and Excel is required, as is demonstrated experience leveraging AI tools and technologies. The ability to react positively to difficult situations and work well in a team setting is also necessary.

Responsibilities

The Customer Support Specialist will answer inbound customer support calls, providing product troubleshooting and support, and respond to customer inquiries via email, phone, and the support ticketing system in a timely manner. They will ensure customers receive consistent and reliable service, stay informed about new product releases, document issues and reproduction steps, and investigate reported customer issues. Additionally, they will educate customers on product usage and perform other assigned duties.

Skills

Customer Support

Problem-Solving

Interpersonal Skills

Communication Skills

Time Management

Product Troubleshooting

Ticketing System

Documentation

Issue Investigation

AffiniPay

Payment processing solutions for professionals

About AffiniPay

AffiniPay provides payment solutions specifically designed for professionals in various industries, including legal, accounting, design, and associations. Its main products, such as LawPay and CPACharge, offer customized payment processing systems that help clients manage transactions securely and efficiently. These solutions streamline payment processes, improve cash flow, and enhance the client experience. AffiniPay distinguishes itself from competitors by focusing on the unique needs of professional services and ensuring compliance with industry standards, which is essential for clients handling sensitive financial information. The company's goal is to be a trusted partner for professionals by providing secure and effective payment processing solutions that meet their specific requirements.

Austin, TexasHeadquarters

2005Year Founded

GROWTH_EQUITY_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from fintech startups could erode AffiniPay's market share.

Expansion into new markets may expose the company to unfamiliar regulatory challenges.

Reliance on key partnerships may pose a risk if these relationships change or dissolve.

Differentiation

AffiniPay specializes in payment solutions for professional services like legal and accounting.

The company offers industry-specific products such as LawPay and CPACharge.

AffiniPay emphasizes security and compliance, crucial for handling sensitive financial information.

Upsides

Expansion into Puerto Rico could open new markets and increase revenue streams.

Significant investment from Genstar Capital could accelerate growth and innovation.

CEO Dru Armstrong's recognition could enhance the company's reputation and attract top talent.

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