Customer Success Manager, US (EST)

Candidates must have over 5 years of experience in Customer Success, Account Management, or similar roles within healthcare SaaS or medtech. A proven ability to manage enterprise healthcare accounts, build relationships with executives, and deliver measurable outcomes is essential. Experience driving customer adoption, retention, and expansion in a startup or scale-up environment, excellent communication and interpersonal skills, a proactive and creative problem-solving approach, and comfort working cross-functionally with international teams in a dynamic environment are also required. Familiarity with CRM and customer success platforms, strong organization, attention to detail, and a results-driven mindset are necessary. Bonus points for experience working directly with hospitals, knowledge of US healthcare workflows and operations, experience scaling SaaS in large organizations, and a strong professional network in the US hospital ecosystem.