\u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">At\u003C/span>\u003Cspan style=\"color: #000000\"> \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Incision\u003C/span>\u003C/strong>\u003Cspan style=\"color: #000000\"> (\u003C/span>\u003Cu>\u003Ca rel=\"noopener\" target=\"_blank\" href=\"http://www.incision.care/\">\u003Cspan style=\"color: #7627E0\">www.incision.care\u003C/span>\u003C/a>\u003C/u>\u003Cspan style=\"color: #000000\">), \u003C/span>\u003Cspan style=\"color: #5D566C\">our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.\u003C/span>\u003C/p>\u003Cp style=\"min-height: 1.7em;\">\u003C/p>\u003Cp>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Our Core Values\u003C/span>\u003C/strong>\u003C/p>\u003Cp>\u003Cspan style=\"color: #000000\">💙\u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\"> Impact & Excellence\u003C/span>\u003Cspan style=\"color: #000000\">: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">we strive for innovation and excellence in surgical education\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #000000\">📚 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Learn, Grow, and Share\u003C/span>\u003Cspan style=\"color: #000000\">: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">knowledge should be shared, and we help each other thrive\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #000000\">🤝 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Teamwork Unleashed\u003C/span>\u003Cspan style=\"color: #000000\">:\u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\"> we support, challenge, and celebrate each other’s succes\u003C/span>\u003Cspan style=\"color: #000000\">s\u003C/span>\u003C/p>\u003Cp style=\"min-height: 1.7em;\">\u003C/p>\u003Cp>\u003Cstrong>\u003Cspan style=\"color: #000000\">Scaling up!\u003Cbr />\u003C/span>\u003C/strong>\u003C/p>\u003Cp>\u003Cspan style=\"color: #000000\">As we expand our commercial activities in the U.S., we’re looking for an energetic and creative \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #000000\">Customer Success Manager\u003C/span>\u003C/strong>\u003Cspan style=\"color: #000000\"> to lead post-sales success and engagement efforts in the \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #000000\">Eastern Time Zone\u003C/span>\u003C/strong>\u003Cspan style=\"color: #000000\">. This role is for someone eager to dive into a complex healthcare environment, build strong client partnerships, and ensure our customers realize maximum value from Incision’s solutions. Join Incision’s growing U.S. team—small but mighty with ~10 colleagues across Sales, Customer Success, Implementation, and Clinical Operations—working closely together to scale impact in the healthcare market.\u003C/span>\u003C/p>\u003Cp style=\"min-height: 1.7em;\">\u003C/p>\u003Cp>\u003Cstrong>\u003Cspan style=\"color: #000000\">Your Role\u003C/span>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Act as the primary partner for Incision’s customers post-signature, ensuring seamless onboarding, strong adoption, and measurable value from our solutions\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Build and nurture long-term relationships with clinical, operational, and executive stakeholders to drive customer engagement and satisfaction\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Proactively monitor account health, usage, and feedback—identifying risks and opportunities to deliver timely interventions and maximize impact\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Collaborate with Product, Implementation, Sales, and Marketing teams to ensure alignment, share customer insights, and continually improve the customer journey\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Facilitate business reviews and strategy sessions to highlight ROI, align on goals, and explore opportunities for growth\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Represent Incision at customer meetings and industry events—amplifying customer perspectives and fostering stronger partnerships\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Remote-based in Eastern Time Zone, with 25-50% travel to customer sites and industry events, dependent on client and business needs\u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height: 1.7em;\">\u003C/p>\u003Cp>\u003Cstrong>\u003Cspan style=\"color: #000000\">Requirements\u003C/span>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">5+ years of experience in Customer Success, Account Management, or related roles in healthcare SaaS / medtech\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Proven ability to manage enterprise healthcare accounts, build executive-level relationships, and deliver measurable outcomes\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Strong track record of driving customer adoption, retention, and upsell/expansion in a start-up or scale-up environment\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Excellent communication and interpersonal skills, with a proactive and creative approach to problem-solving\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Comfortable working cross-functionally with international teams in a dynamic, fast-moving environment\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Highly organized, detail-oriented, and results-driven, with familiarity using CRM and customer success platforms\u003C/span>\u003C/p>\u003Cp style=\"min-height: 1.7em;\">\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>\u003Cspan style=\"color: #000000\">Bonus Points For\u003C/span>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Experience and comfort working directly with hospitals, health systems, and perioperative/clinical teams and in clinical spaces\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Knowledge of hospital workflows, procurement processes, and clinical operations in the U.S. healthcare system\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Familiarity with scaling SaaS adoption across large, complex organizations\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan style=\"color: #000000\">Strong professional network within the U.S. hospital ecosystem\u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height: 1.7em;\">\u003C/p>\u003Cp>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">What we offer\u003C/span>\u003C/strong>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">🚀 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Make a Real Impact:\u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\"> help revolutionize surgical education worldwide!\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">🌍 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">International Team: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">join a diverse crew with 10+ nationalities.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">📚 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Learning & Development: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">access training, courses, and growth opportunities.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">📈 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Career Growth: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">expand your skills in a fast-paced, innovative environment.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">💻 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Top-Notch Equipment: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">choose between Apple or Microsoft laptop, plus office monitor & tools.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">💡 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Inspiring Team: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">collaborate with medical professionals and cutting-edge innovators!\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">🎉 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Team & Social Events: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">regular gatherings to connect, learn, and have fun.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">🧠 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Mental Health Support: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">access well-being resources through OpenUp.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">👔 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Casual Scale-Up Environment: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">work in a dynamic, fun, and inspiring atmosphere!\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color: #5D566C\">🌈 \u003C/span>\u003Cstrong>\u003Cspan style=\"color: #5D566C\">Diverse & Inclusive Workplace: \u003C/span>\u003C/strong>\u003Cspan style=\"color: #5D566C\">be part of an open-minded, supportive culture where everyone is valued\u003C/span>\u003C/p>\u003Cp style=\"min-height: 1.7em;\">\u003C/p>\u003Cp>\u003Cbr />\u003Cbr />\u003Cbr />\u003Cbr />\u003Cbr />\u003Cbr />\u003Cbr />\u003C/p>\u003Cp style=\"min-height: 1.7em;\">\u003C/p>\u003Cp style=\"min-height: 1.7em;\">\u003C/p>\u003Cbr>\u003C/br>","https://incisiongroupbv.recruitee.com/o/customer-success-manager-us-est",{"id":201,"name":202,"urlSafeSlug":202,"logo":203},[292],{"city":38,"region":38,"country":233},"2025-09-09T00:00:00Z","Candidates must have over 5 years of experience in Customer Success, Account Management, or similar roles within healthcare SaaS or medtech. A proven ability to manage enterprise healthcare accounts, build relationships with executives, and deliver measurable outcomes is essential. Experience driving customer adoption, retention, and expansion in a startup or scale-up environment, excellent communication and interpersonal skills, a proactive and creative problem-solving approach, and comfort working cross-functionally with international teams in a dynamic environment are also required. Familiarity with CRM and customer success platforms, strong organization, attention to detail, and a results-driven mindset are necessary. Bonus points for experience working directly with hospitals, knowledge of US healthcare workflows and operations, experience scaling SaaS in large organizations, and a strong professional network in the US hospital ecosystem.","The Customer Success Manager will act as the primary partner for customers post-signature, ensuring seamless onboarding, strong adoption, and measurable value from Incision's solutions. They will build and nurture long-term relationships with clinical, operational, and executive stakeholders to drive customer engagement and satisfaction. Responsibilities include proactively monitoring account health, usage, and feedback to identify risks and opportunities, and collaborating with Product, Implementation, Sales, and Marketing teams to ensure alignment and share customer insights. The role involves facilitating business reviews and strategy sessions to highlight ROI and explore growth opportunities, and representing Incision at customer meetings and industry events.",{"employment":297,"compensation":300,"experience":301,"visaSponsorship":309,"location":310,"skills":311,"industries":323},{"type":298},{"id":241,"name":242,"description":299},"Commit to a standard 40-hour workweek, usually with full benefits.",{"minAnnualSalary":38,"maxAnnualSalary":38,"currency":38,"details":38},{"experienceLevels":302},[303,307],{"id":304,"name":305,"description":306},"d9dd41a2-3551-412f-981e-de2bc1e7bb34","Mid-level (3 to 4 years)","Build upon established skills and take on more responsibility.",{"id":247,"name":248,"description":308},"Bring extensive experience to lead projects and mentor others.",{"type":56},{"type":56},[312,313,314,315,316,317,318,319,320,266,321,322],"Customer Success","Account Management","Client Relationship Management","Onboarding","Customer Engagement","Surgical Training","E-learning","Augmented Reality","Virtual Reality","Business Reviews","ROI Analysis",[324,325,326,327],{"id":265,"name":266},{"id":262,"name":317},{"id":262,"name":318},{"id":262,"name":328},"Medical Technology",["Reactive",330],{"$ssite-config":331},{"env":332,"name":333,"url":334},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",337],{"company-InVision":-1,"company-jobs-bd9eebf1-0981-4465-a80e-05233193f854-carousel":-1},"/company/InVision",{}]