Business Value Consultant

About Firstup

Firstup's mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Our Values

• Every employee is an owner with responsibility and credit for our progress.
• Leadership is in our build and we see change as a catalyst for improvement.
• We win as a team, committed to help our coworkers and customers thrive.

Business Value Consultant Role

The Business Value Consultant (BVC) advises organizations on how to achieve their Positive Business Outcomes through the Firstup Platform. The BVC takes a data-driven approach to consulting, guiding customers to improve their digital employee experience programs and strategies.

Responsibilities

Best Practice Guidance Across the Customer Journey

• Offer comprehensive best practice guidance to customers at various stages of their journey by facilitating workshops and working sessions.
• Ensure customers harness the full potential of employee attributes to execute a content strategy effectively.
• Provide expert support in implementing a well-structured governance strategy that aligns with industry best practices.
• Empower customers to deliver relevant content to key employee audiences throughout their entire employee journey.

Data Strategy Development

• Assist customers in establishing a robust data strategy to track progress towards and achievement of KPIs associated with positive business outcomes.
• Utilize data-driven insights to evaluate communication effectiveness, identify areas for improvement, and optimize strategies for success.

Strategic Content Execution

• Collaborate closely with customers to develop and execute a content strategy that maximizes the impact of the Firstup platform.
• Ensure that publishers follow established best practices and adhere to a structured governance strategy.
• Facilitate the delivery of timely and relevant content to target employee audiences.
• Drive alignment between content initiatives and overarching business objectives to achieve positive outcomes.

Governance Strategy

• Lead the implementation of a robust governance strategy that governs the creation, distribution and management of content within the Firstup platform.
• Establish clear guidelines and protocols for publishers to follow, ensuring consistency, quality and relevance in all communication efforts.
• Monitor adherence to governance principles and provide ongoing support and guidance as needed.

Maximizing Employee Personalization

• Collaborate closely with customers to identify and harness the unique attributes of their workforce, optimizing content execution strategies within the Firstup platform.
• Advise on leveraging employee attributes to tailor content delivery methods and messaging, ensuring resonance and impact among target audiences.

Additional Responsibilities

• Develop expertise with the Firstup platform and use cases through ongoing learning and development.
• Collaborate within the pod to proactively identify customer growth opportunities and at-risk accounts.
• Recommend consulting services that drive value, enhance adoption, and mitigate risks.

Minimum Qualifications

• Bachelor's Degree in Business Administration, Communications, or a related field of study, or equivalent experience.
• Five or more years of experience in professional services, SaaS customer success, or equivalent communications experience.