Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
NoVisa
Technology, SaaS, Customer CommunicationsIndustries
Requirements
- 2+ years in Customer Success, Account Management, or Sales in a B2B SaaS environment
- Strong communication skills (excellent verbal and written), capable of building rapport and trust with stakeholders from C-level executives to end-users
- Proficiency in handling renewals, upsells, and contract negotiations to meet and exceed growth targets (quota proficiency)
- Technical aptitude to break down technical concepts into easy-to-understand explanations
- Track record of meeting or exceeding account growth targets and customer satisfaction KPIs (goal-oriented)
- Strong relationship-building skills and passion for providing outstanding customer experiences (interpersonal skills)
- Ability to thrive in a fast-paced, international environment and manage competing priorities (adaptability)
- Preferred: Experience with Salesforce, SaaS, and startups
- Key traits: Coachable, resilient, solution-oriented, creative, positive attitude
- Based in Sydney with 3 days a week in office (no visa sponsorship)
Responsibilities
- Manage and develop a portfolio of accounts, building strong relationships with key contacts and driving positive outcomes
- Drive growth and minimize churn by maximizing account growth opportunities, mitigating risks, handling upsells and renewals, while maintaining a quarterly quota
- Articulate Aircall’s value proposition clearly and effectively, ensuring customers understand and leverage the product fully
- Increase customer satisfaction and collect product feedback to drive continual improvement
- Contribute ideas to enhance processes, practices, and tools for an outstanding customer experience
Skills
Customer Success
Account Management
CRM
Customer Relationship Management
SaaS
AI Tools
Aircall
Cloud-based phone system for businesses
About Aircall
Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.
New York City, New YorkHeadquarters
2014Year Founded
$219.4MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
Food Allowance
Snacks & Drinks
Medical Insurance
Competitive Salary
Flexible remote policy
Retirement Savings Plan
Outings & Events
Fitness Fund
Commuter Benefits
Referral Bonus
Risks
Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.
Economic downturns could reduce SMB spending on communication tools, impacting revenue.
Privacy regulations in the EU may increase compliance costs for Aircall.
Differentiation
Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.
The platform supports multilingual capabilities, enhancing global reach and customer service.
Aircall's subscription model provides steady revenue and continuous updates for users.
Upsides
Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.
The rise of remote work increases the need for cloud-based communication tools like Aircall.
Projected growth in cloud telephony services presents expansion opportunities for Aircall.
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