Customer Success Manager

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Cloud Platforms, Data & AnalyticsIndustries

Requirements

Candidates should have 3-5 years of experience in Customer Success, Onboarding, account/relationship Management, or a similar role at a SaaS company, with experience working with developer tools or technical products. Experience collaborating with internal Sales and/or support teams to understand client needs and communicate product feedback is required, as well as experience building and maintaining relationships while mitigating churn and driving adoption and renewals. Familiarity with Salesforce, Outreach, and HubSpot is preferred.

Responsibilities

As a Customer Success Manager, you will partner with customers to drive Timescale adoption and retention by engaging customers and advocating on their behalf, demonstrating ongoing value customized for customers’ needs, and uncovering new ways to help them do amazing things with technology. You will be responsible for onboarding new customers, driving ongoing adoption, ensuring long-term success and expansion, acting as the “face” of Timescale to our customers, and working with accounts of all sizes to motivate customers to act as Timescale advocates. Additionally, you will collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities, and work with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback.

Skills

Customer Engagement

Account Management

Communication

Customer Advocacy

Cross-functional Collaboration

Feedback Collection

Relationship Building

Timescale

Time series data management and analytics

About Timescale

Timescale specializes in managing time series data through its main product, TimescaleDB, which is an open-source database designed to efficiently handle large volumes of data points collected over time. Built on PostgreSQL, TimescaleDB offers reliable performance and operational efficiency. The company serves various industries, including IoT and financial services, enabling clients to analyze and gain insights from time series data for improved decision-making and automation. Timescale differentiates itself by providing both on-premise and cloud-based solutions, along with a freemium model that allows users to access the core product for free while offering premium features and enterprise support for revenue. The goal of Timescale is to enhance how businesses manage and analyze time series data, making it easier and more effective for organizations to leverage their data.

New York City, New YorkHeadquarters

2015Year Founded

$179.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Risks

Increased competition from Neon offering serverless Postgres databases.

Rebranding as a cloud company may confuse existing customers, risking churn.

Growing popularity of serverless platforms challenges Timescale's traditional offerings.

Differentiation

TimescaleDB is built on PostgreSQL, ensuring reliability and operational efficiency.

Offers both on-premise and cloud-based solutions, catering to diverse business needs.

Freemium model with open-source core attracts a large user base.

Upsides

Increased adoption of edge computing aligns with Timescale's time-series database offerings.

Rise of serverless computing creates opportunities for scalable, on-demand resources.

Growing trend of digital twins boosts demand for robust time-series data management.

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