Customer Success Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified

At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.

As a Customer Success Manager, you will partner with our customers to drive Timescale adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customers’ needs. This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion. You will act as the “face” of Timescale to our customers, with your days spent uncovering new ways to help them do amazing things with technology and continue on their time-series journey.

This is an exciting opportunity to join a fast-growing startup and make a big difference in our customers' success now and in the future.

Responsibilities

• Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals.
• Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health.
• Uncover opportunities for deeper engagement and expansion.
• Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references).
• Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.).
• Act as the voice of the customer to provide actionable feedback to other teams regarding product and service improvements.
• Work with accounts of all sizes, from our largest customers to up-and-coming startups.

Requirements

• 3-5 years of experience in a Customer Success, Onboarding, Account/Relationship Management, or similar role at a SaaS Company.
• Experience working with developer tools or technical products is a must.
• Experience collaborating with internal Sales and/or Support teams to understand client needs and communicate product feedback.
• Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals.
• You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback.
• Experience using Salesforce, Outreach, and HubSpot is preferred.

What Might Not Be a Great Fit

• You have not worked with a technical product.
• You aren't comfortable with a fast-paced, dynamic environment where priorities can shift quickly.
• You're not a self-starter who thrives on taking initiative and ownership.
• You prefer to work independently and aren't a team player.

Our Commitment

• We will respond to all applicants.
• We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience.
• All active candidates will be informed of what is happening next in the process.

About Timescale

🐯 Timescale is the creator of TimescaleDB and PGVectorscale, trusted by tens of thousands of organizations for their mission-critical time-series applications. We're committed to empowering developers and businesses worldwide, helping them build data-driven products that measure everything that matters—from software applications and industrial equipment to financial markets, blockchain activity, consumer behavior, machine learning models, and climate change.

👉 Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at Timescale

By analyzing data across time (“time-series data”), developers gain insights into what’s happening.