[Remote] Customer Success Manager at Timescale

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Cloud Platforms, Data & AnalyticsIndustries

Skills

Key technologies and capabilities for this role

Customer EngagementAccount ManagementCommunicationCustomer AdvocacyCross-functional CollaborationFeedback CollectionRelationship Building

Questions & Answers

Common questions about this position

Is this Customer Success Manager position remote?

Yes, this is a remote position with a remote-first team.

What is the salary for this Customer Success Manager role?

This information is not specified in the job description.

What experience is required for the Customer Success Manager position?

Candidates need 3-5 years in Customer Success, Onboarding, Account/Relationship Management, or similar at a SaaS company, experience with developer tools or technical products, and collaborating with Sales/Support teams.

What is the company culture like at Timescale?

Timescale is a product-led growth organization with transparent leaders, a globally diverse remote-first team, and a fast-paced, dynamic environment.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates have experience with technical products, thrive in fast-paced environments, excel at building relationships to drive adoption and mitigate churn, and have worked at SaaS companies.

Timescale

Time series data management and analytics

About Timescale

Timescale specializes in managing time series data through its main product, TimescaleDB, which is an open-source database designed to efficiently handle large volumes of data points collected over time. Built on PostgreSQL, TimescaleDB offers reliable performance and operational efficiency. The company serves various industries, including IoT and financial services, enabling clients to analyze and gain insights from time series data for improved decision-making and automation. Timescale differentiates itself by providing both on-premise and cloud-based solutions, along with a freemium model that allows users to access the core product for free while offering premium features and enterprise support for revenue. The goal of Timescale is to enhance how businesses manage and analyze time series data, making it easier and more effective for organizations to leverage their data.

New York City, New YorkHeadquarters

2015Year Founded

$179.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Risks

Increased competition from Neon offering serverless Postgres databases.

Rebranding as a cloud company may confuse existing customers, risking churn.

Growing popularity of serverless platforms challenges Timescale's traditional offerings.

Differentiation

TimescaleDB is built on PostgreSQL, ensuring reliability and operational efficiency.

Offers both on-premise and cloud-based solutions, catering to diverse business needs.

Freemium model with open-source core attracts a large user base.

Upsides

Increased adoption of edge computing aligns with Timescale's time-series database offerings.

Rise of serverless computing creates opportunities for scalable, on-demand resources.

Growing trend of digital twins boosts demand for robust time-series data management.

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