Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates should have at least 3 years of experience in customer success or account management for a SaaS company. Strong proficiency in hosting virtual webinars and workshops is required, along with knowledge of account management metrics such as churn, retention, and NPS. A BSc. or Masters in the Life Sciences is a plus, as are excellent organizational skills and strong interpersonal abilities with attention to detail.
Responsibilities
The Customer Success Manager will proactively reach out to clients and decision-makers to establish trust and partnership. They will onboard new users to the platform, demonstrate features, and uncover client needs while delivering value to drive engagement and renewal of subscriptions. Understanding user satisfaction and tracking NPS scores will be essential to prevent churn and address requests. The role involves cultivating customer advocates, developing case studies, and liaising with various teams to ensure customer needs are met, as well as seeking opportunities to enhance the customer success playbook.
Skills
Account Management
Customer Success
SaaS
Webinars
Account Management Metrics
NPS
Client Communication
Client Onboarding
Customer Discovery
Support Planning
NPS Scores
Customer Advocacy
Case Studies
Stakeholder Management
Biorender
Online platform for creating scientific illustrations
About Biorender
BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.
Key Metrics
Toronto, CanadaHeadquarters
2017Year Founded
$16.7MTotal Funding
SERIES_ACompany Stage
Biotechnology, Education, HealthcareIndustries
201-500Employees