[Remote] Customer Success Manager (Mid-Market) at Biorender

California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Social ImpactIndustries

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessSaaSWebinarsAccount Management MetricsNPSClient CommunicationClient OnboardingCustomer DiscoverySupport PlanningNPS ScoresCustomer AdvocacyCase StudiesStakeholder Management

Questions & Answers

Common questions about this position

Is this Customer Success Manager position remote?

Yes, the position is remote.

What is the salary for this role?

This information is not specified in the job description.

What experience and skills are required for this position?

Candidates need 3+ years of experience in customer success or account management for a SaaS company, strong proficiency in hosting virtual webinars or workshops, knowledge of account management metrics like churn, retention, and NPS, plus excellent organizational and interpersonal skills. A BSc or Masters in Life Sciences is preferred.

What is the company culture like at BioRender?

BioRender has a mission-driven, collaborative culture focused on improving scientific communication.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate has a growth mindset, genuine interest in clients' goals, resilient approach to challenges, plus the required 3+ years SaaS experience and life sciences background.

Biorender

Online platform for creating scientific illustrations

About Biorender

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.

Toronto, CanadaHeadquarters

2017Year Founded

$16.7MTotal Funding

SERIES_ACompany Stage

Biotechnology, Education, HealthcareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

AI-driven design tools may reduce demand for BioRender's platform.

Increased competition from cheaper visualization platforms could erode market share.

Potential IP disputes over pre-drawn icons could lead to legal challenges.

Differentiation

BioRender offers a vast library of customizable icons and templates for scientists.

The platform provides a user-friendly interface for creating professional scientific figures.

BioRender serves diverse clients, including academia, biotech, and pharmaceutical companies.

Upsides

Increased demand for digital communication boosts need for scientific visualization tools.

Growing interest in graphical abstracts enhances research visibility and accessibility.

Open-access publishing trend increases demand for high-quality, appealing figures.

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