Expedia

Customer Success Manager - Financial Services (Remote)

New York, New York, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Data and Technology, Marketing ServicesIndustries

Requirements

Candidates must possess a Bachelor's Degree or equivalent experience, with a minimum of 5 years in sales/marketing and at least 3 years as a Partner Manager, Customer Success Manager, or Account Manager. Experience managing a client portfolio worth $5 - $15M+ annually and a background working with financial service clients like Credit Unions, Central Banks, Regional Banks, Housing and Mortgage companies, Wealth Management Firms, and Fintech are essential. The role requires customer service experience, proven ability to develop client relationships, and strong organizational skills to manage a large project portfolio. Candidates should also demonstrate data analysis capabilities, a genuine curiosity for ad tech and marketing, and the ability to travel approximately 25% of the time.

Responsibilities

The Customer Success Manager will manage end-to-end client relationships for a portfolio of financial institutions, guiding successful partnerships and driving revenue. This includes supporting Account Directors on strategic accounts, educating clients, negotiating contracts, and providing daily support. Key performance indicators include customer renewal rate, revenue retention, upsell/cross-sell rates, and customer satisfaction. Responsibilities also involve collaborating with internal teams like solutions engineering, operations, billing, and finance, and frequently communicating with clients through status calls and occasional travel. The role requires gathering industry information, developing relationships across client organizations and internal departments, and promoting Experian's solutions across multiple use cases.

Skills

Client Management
Account Management
Financial Services
Data Analytics
Consumer Data
Identity Solutions
Contract Negotiation
Relationship Management

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters
1996Year Founded
$3,277.3MTotal Funding
IPOCompany Stage
Consumer Goods, EntertainmentIndustries
10,001+Employees

Benefits

Competitive Paid Time Off
Travel Discounts
Healthcare Flexible Spending Accounts
Employee Assistance Program
Wellness & Travel Reimbursement
Workplace Accomodations
Medical, Dental, & Vision Insurance
Matching Gifts
New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.
CFO transition may lead to strategic shifts impacting financial management and investor confidence.
Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.
The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.
Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.
The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.
Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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