Customer Success Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Fintech, PaymentsIndustries

Requirements

Candidates must have 5+ years of experience in Customer Success or Account Management within SaaS companies, with a proven track record managing high ARR customers in the Fintech industry. Demonstrated experience managing strategic accounts and engaging with C-level executives is required, along with strong presentation skills and a Bachelor's Degree in Business, Marketing, Communications, Economics, or a related field. Knowledge of strategic account management methodologies, best practices, and proficiency in creating high-impact presentations are also necessary, as is in-depth knowledge of the payments landscape and ERP systems.

Responsibilities

The Customer Success Manager will manage a strategic portfolio of customers, acting as a strategic advisor to help them leverage Versapay products to achieve their objectives. Responsibilities include seamless customer lifecycle management from onboarding to long-term adoption, focusing on growing installed base revenue through training sessions, cadence calls, and Executive Business Reviews. They will develop and maintain Success Plans, create and track KPIs for retention and growth strategies, and serve as a customer advocate by collaborating with internal teams and representing customer needs in product development. Additionally, the role involves partnering with Customer Care to resolve issues, driving cross-functional resolution efforts, and proposing scalable enhancements to the customer journey.

Skills

Customer Success Management

Fintech

Payments

Relationship Management

Customer Onboarding

Customer Adoption

Revenue Growth

Training

Executive Business Reviews

Success Planning

Versapay

Automates accounts receivable processes for businesses

About Versapay

VersaPay automates accounts receivable processes for businesses, focusing on the B2B market. Its main product, the ARC platform, simplifies invoicing and payment by providing an online self-service portal where customers can receive invoices, make payments, and communicate with businesses. This portal is customizable, allowing clients to tailor the experience to their needs, which enhances customer satisfaction and retention. VersaPay operates on a subscription-based model, charging clients a recurring fee for access to the ARC platform, along with potential transaction fees for processed payments. This focus on customer-friendly solutions sets VersaPay apart from competitors in the financial technology sector, which is rapidly growing due to the demand for digital business solutions. The company's goal is to improve the efficiency of accounts receivable processes, making them more secure and user-friendly for businesses and their customers.

Toronto, CanadaHeadquarters

2006Year Founded

$18.7MTotal Funding

IPOCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging fintech startups like Zūm Rails pose competitive threats to Versapay.

Relocating headquarters to Miami-Dade may cause operational and cultural challenges.

New executive appointments could lead to strategic shifts affecting client relationships.

Differentiation

Versapay offers a cloud-based invoice-to-cash solution for superior customer experience.

The ARC platform provides a customizable self-service portal for efficient invoicing and payments.

Versapay integrates with various ERPs for automatic payment reconciliation and real-time insights.

Upsides

Versapay's network grew 5X in 18 months, now serving 5 million businesses.

The mid-market's demand for digital AR solutions presents growth opportunities for Versapay.

Versapay's focus on secure transactions aligns with the trend towards virtual card adoption.

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