Customer Success Manager - EMEA

Cork, County Cork, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have at least 3 years of experience in customer success, preferably within the cybersecurity or SaaS industry. Strong communication and interpersonal skills are required, along with the ability to manage a portfolio of accounts and drive revenue growth. Experience with CRM systems and a deep understanding of cybersecurity best practices are also beneficial.

Responsibilities

As a Customer Success Manager, you will be responsible for proactively managing the success of a portfolio of assigned Keeper Security customers, delivering consistent value across the entire customer lifecycle. This includes conducting quarterly business reviews, identifying new opportunities for growth, advising customers on best practices for securing and protecting their business, and resolving customer issues. You will also work closely with sales and technical teams to ensure customer satisfaction and drive adoption of Keeper's solutions, negotiating contract renewals, cross-sells and upsells, and presenting Keeper solutions to senior management.

Skills

Customer Success

Client Relationship Management

Cybersecurity

Account Management

Business Development

Technology Adoption

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees