Customer Success Manager

Employment Type: Full-time Location Type: Remote (Must reside in Ireland) Salary: Not Specified

Position Overview

Keeper is seeking driven Customer Success Managers to join a high-producing team within our B2B sales division. This is a 100% remote position for candidates residing in Ireland. You will work with an established client base, growing revenue through these accounts using Keeper's industry-leading solutions. This pivotal role offers the opportunity to expand and develop client relationships within one of the fastest-growing Cybersecurity companies, gaining valuable skills.

About Keeper

Keeper Security, Inc. ("Keeper") is a leader in transforming how organizations and individuals protect their credentials, secrets, connections, and sensitive digital assets. We significantly reduce the risks of identity security-related cyberattacks while providing visibility and control. Keeper is the leading provider of zero-trust and zero-knowledge security cloud services, trusted by millions of users and thousands of organizations for password management, secrets management, privileged access, secure remote infrastructure access, and encrypted messaging.

Keeper's products are highly rated across G2, Trustpilot, PCMag, and U.S. News & World Report. We have received multiple InfoSec Awards from Cyber Defense Magazine for our cybersecurity enterprise software. Keeper is SOC 2 and ISO 27001 certified, FIPS 140-2 validated, and FedRAMP Authorized. We are backed by Insight Partners, a leading venture capital and private equity firm.

About the Job / About the Team

Join an elite group of proven performers and successful Customer Success professionals. Our team consists of seasoned technologists with experience selling into SME and Enterprise level accounts. We are passionate about helping companies maximize their technology investments and are skilled at identifying new business and expansion opportunities within named accounts.

Responsibilities

• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across their entire lifecycle.
• Grow revenue through assigned accounts by negotiating contract renewals, cross-sells, and upsells.
• Establish business and technical goals and potential with clients through technical discussions and Quarterly Business Reviews (QBRs).
• Maintain a structured cadence with named customer accounts, building relationships, presenting Keeper solutions, troubleshooting challenges, managing issues with the broader Keeper team, and closing deals.
• Advise customers on best practices for securing and protecting their business against password-related breaches.
• Consistently demonstrate knowledge of Customer Success best practices and stay up-to-date on industry trends.
• Operate as a Customer Success and Cyber Security advisor to your customers.
• Understand and navigate account procurement practices to negotiate licensing contracts.
• Resolve customer issues, both independently and through collaboration with other Keeper Security teams, approaching all situations with curiosity and creativity. This may involve troubleshooting and require deep technical knowledge of our solutions and the Password management space.
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication.
• Conduct quarterly business reviews to ensure clients are up-to-speed on their areas of focus.

Ideal Candidate Profile

This career move is right for you if you:

• Thrive in a supportive but independent workplace with opportunities for growth.
• Are passionate about carrying a revenue quota and meeting or exceeding sales targets within assigned accounts.
• Enjoy providing strong interactions with customers at the Senior Management level and forming relationships with C-level contacts.
• Equally enjoy working with clients to negotiate contract renewals, cross-sells, and upsells as you do establishing business and technical goals via QBRs.
• Can balance maintaining a structured cadence with named customer accounts, building relationships, presenting Keeper solutions, troubleshooting challenges, managing issues with the broader Keeper team, and closing deals.
• Can advise customers on best practices for securing and protecting their business against password-related breaches.
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
• Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers.
• Can understand and navigate account procurement practices to negotiate licensing contracts.
• Want to resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.
• Enjoy building strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of focus.

Application Instructions

Not Specified.