Customer Success Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, Artificial IntelligenceIndustries

Requirements

Candidates must reside in CST or MST states and possess 3 to 7 years of direct major accounts-level customer success experience. A proven track record of exceeding customer satisfaction and adoption goals, strong analytical and problem-solving skills, and experience interacting with C-level executives are required. Preferred qualifications include experience with VoIP and Contact Center technology, advanced network troubleshooting knowledge, and a BS or equivalent education.

Responsibilities

The Customer Success Manager will serve as the direct support function for RingCentral's valued and high-profile customers, acting as a trusted partner and subject matter expert. Responsibilities include proactively driving product adoption, ensuring customer satisfaction through QBRs and success plans, mitigating churn risk, and maintaining monthly recurring revenue. The role involves quarterbacking internal and external initiatives, acting as a sales liaison, building internal relationships for growth, and partnering cross-functionally with support, professional services, sales, and marketing to create customer success and drive account growth.