\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cb>RingCentral’s Global Service and Support team \u003C/b>\u003C/b>\u003Cspan>leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. \u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>\u003Cb>About RingCentral\u003C/b>\u003C/b>\u003C/p>\u003Cp>\u003Cspan>RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.\u003C/span>\u003C/p>\u003Cp>\u003Cspan>RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following \u003C/span>\u003Ca href=\"https://netstorage.ringcentral.com/documents/eeo_policy.pdf\" target=\"_blank\">\u003Cu>link\u003C/u>\u003C/a>\u003Cspan> to learn more about how we can assist you.\u003C/span>\u003C/p>\u003Cp>\u003Cspan>If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $79,100 and $146,9000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>We hire for this role frequently. There is no application deadline for this role\u003C/span>\u003C/p>","https://ringcentral.wd1.myworkdayjobs.com/ringcentral_careers/job/Remote-USA/Professional-Services-Contact-Center-Engineer_R076303",{"id":15,"name":16,"urlSafeSlug":16,"logo":17},[775],{"city":5,"region":5,"country":358},"2025-08-28T00:00:00Z","Candidates must possess a minimum of 2 years of experience in a Professional Services Implementation position within the Contact Center industry. A strong background in contact center platforms and tools such as Nice InContact, Dialpad, or Five9 is required, along with expert-level knowledge of JavaScript, C++, C Sharp, or HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, and IVR/VRU. Excellent verbal and written communication skills, strong troubleshooting and problem-solving abilities, and experience supporting global customers are essential. The ideal candidate must be a strategic thinker, able to work independently with minimal guidance, manage multiple priorities effectively, and maintain positive client relationships.","The Professional Services Contact Center Engineer will drive the implementation of RingCX and RingCentral Contact Center (RCCC) functionality, including design, build, and training. Responsibilities include managing multiple Contact Center projects simultaneously for various customers, assessing solution specifications against customer requirements, and recommending design changes to optimize value. The engineer will also create customer-facing documentation, execute tasks and deliverables according to project plans, assist with status reporting and issue escalation, and provide consultation to customers to ensure they receive the full benefits of proposed solutions.",{"employment":780,"compensation":782,"experience":783,"visaSponsorship":786,"location":787,"skills":788,"industries":795},{"type":781},{"id":58,"name":59,"description":530},{"minAnnualSalary":5,"maxAnnualSalary":5,"currency":5,"details":5},{"experienceLevels":784},[785],{"id":205,"name":206,"description":535},{"type":68},{"type":68},[789,790,791,431,792,793,794],"Contact Center Implementation","RingCX","RingCentral Contact Center (RCCC)","Solution Design","Customer Documentation","Technical Implementation",[796,797],{"id":87,"name":88},{"id":87,"name":441},{"id":799,"title":461,"alternativeTitles":800,"slug":816,"jobPostId":799,"description":817,"isReformated":9,"applyUrl":818,"company":16,"companyOption":819,"locations":820,"listingDate":823,"listingSite":50,"isRemote":9,"requirements":824,"responsibilities":825,"status":53,"expiryDate":5,"isGoogleIndexed":54,"summary":826},"19a4e4ae-6691-446e-ae43-d2869fc7d801",[801,802,803,804,805,806,807,808,809,810,811,812,813,814,815],"AWS Cloud Engineer","DevOps Engineer AWS","Site Reliability Engineer AWS","AWS Infrastructure Engineer","Cloud DevOps Specialist AWS","AWS Automation Engineer","AWS CI/CD Engineer","Terraform AWS Engineer","AWS SRE","Cloud Automation Specialist AWS","AWS Systems Engineer","DevOps Cloud Engineer AWS","AWS Platform Engineer","Senior AWS DevOps Engineer","AWS Infrastructure Automation Engineer","aws-devops-engineer-19a4e4ae-6691-446e-ae43-d2869fc7d801","## About RingCentral\n* RingCentral is a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies.\n* We invest more than $250 million annually in our AI-enabled technology and platforms.\n* RingSense AI is our proprietary AI solution, designed to fit business needs, orchestrated for accuracy and precision, and built on open platform principles.\n\n## Role Overview\n* **Employment Type:** Full time\n* **Location:** Remote role with emphasis on candidates on the East Coast\n* We are looking for a **DevOps AWS Engineer**.\n* You will be responsible for building and maintaining a highly scalable and reliable infrastructure using AWS, Jenkins, GitHub, and Terraform, and monitoring.\n* You will collaborate closely with the development and operations teams to ensure the smooth delivery and deployment of applications.\n* This role requires strong expertise in AWS services, Jenkins for CI/CD, GitHub for source code management, and Terraform for infrastructure provisioning.\n* The ability to architect, collaborate, and be effective is crucial.\n* The ability to influence and mentor stakeholders while being hands-on is highly desirable.\n\n## Job Duties\n* Design, implement, and maintain highly available and scalable infrastructure on AWS.\n* Architect and maintain application infrastructure.\n* Collaborate with development teams to define infrastructure requirements and provide guidance on best practices.\n* Improve the Change management process of the team.\n* Provide status and effectively communicate to team members and stakeholders.\n* Develop and maintain CI/CD pipelines using Jenkins for efficient application deployment and release management.\n* Manage and automate infrastructure provisioning and configuration using Terraform.\n* Monitor and troubleshoot system and application issues, ensuring high availability and performance.\n* Implement and maintain monitoring and logging solutions to ensure the health and performance of the infrastructure.\n* Perform regular system and application security audits and implement necessary measures to protect the environment.\n* Collaborate with cross-functional teams to optimize and improve the software development and deployment processes.\n* Stay up to date with industry trends and best practices in DevOps, SRE, and cloud technologies.\n\n## Desired Qualifications\n* 5+ years of experience with AWS.\n* Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).\n* Strong experience working as a DevOps Engineer or SRE Engineer in a production environment.\n* Advanced knowledge of AWS services, including EC2, S3, RDS, Lambda, and CloudFormation.\n* Expertise in building and maintaining CI/CD pipelines using Jenkins and GitHub.\n* Solid understanding of source code management with GitHub, including branching, merging, and pull requests.\n* Hands-on experience with infrastructure provisioning and management using Terraform and Helm.\n* Basic scripting skills in languages such as Node.JS.\n* Experience with containerization technologies such as Docker and container orchestration platforms like EKS is a plus.\n* The ability to present and implement best practices is a key requirement.\n* Knowledge of networking concepts, load balancing, and security best practices in the cloud environment.\n* Knowledgeable with monitoring tools like CloudWatch, Prometheus, or Loki Stack.\n* Excellent problem-solving and troubleshooting skills.\n* Strong communication and collaboration skills to work effectively with cross-functional teams.\n* Advanced ability in troubleshooting.\n* Deep understanding of change management and DevOps practices.\n* Ability to effectively communicate with internal and external stakeholders.","https://ringcentral.wd1.myworkdayjobs.com/ringcentral_careers/job/Remote-Florida/AWS-DevOps-Engineer_R076364",{"id":15,"name":16,"urlSafeSlug":16,"logo":17},[821],{"city":5,"region":822,"country":358},"Florida","2025-09-03T00:00:00Z","Candidates should have 5+ years of experience with AWS and a Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience. Strong experience as a DevOps or SRE Engineer in a production environment is required, along with advanced knowledge of AWS services such as EC2, S3, RDS, Lambda, and CloudFormation. Expertise in building and maintaining CI/CD pipelines using Jenkins and GitHub, solid understanding of source code management with GitHub, and hands-on experience with infrastructure provisioning and management using Terraform and Helm are essential. Basic scripting skills in languages like Node.js, knowledge of networking concepts, load balancing, security best practices, and monitoring tools like CloudWatch, Prometheus, or Loki Stack are also necessary. Excellent problem-solving, troubleshooting, communication, and collaboration skills are crucial, as is the ability to present and implement best practices.","The AWS DevOps Engineer will design, implement, and maintain highly available and scalable infrastructure on AWS, and architect and maintain application infrastructure. They will collaborate with development teams to define infrastructure requirements and provide guidance on best practices, as well as improve the team's change management process. Responsibilities include developing and maintaining CI/CD pipelines using Jenkins for efficient application deployment and release management, managing and automating infrastructure provisioning and configuration using Terraform, and monitoring and troubleshooting system and application issues to ensure high availability and performance. The role also involves implementing and maintaining monitoring and logging solutions, performing regular system and application security audits, and collaborating with cross-functional teams to optimize software development and deployment processes. Staying up-to-date with industry trends and best practices in DevOps, SRE, and cloud technologies is also a key part of the role.",{"employment":827,"compensation":829,"experience":830,"visaSponsorship":834,"location":835,"skills":836,"industries":848},{"type":828},{"id":58,"name":59,"description":5},{"minAnnualSalary":5,"maxAnnualSalary":5,"currency":5,"details":5},{"experienceLevels":831},[832,833],{"id":205,"name":206,"description":5},{"id":131,"name":132,"description":5},{"type":68},{"type":68},[492,837,838,839,840,841,842,843,844,845,846,847,647],"DevOps","Jenkins","GitHub","Terraform","CI/CD","Infrastructure as Code","Scalability","High Availability","Monitoring","Change Management","Collaboration",[849,850,851],{"id":603,"name":604},{"id":87,"name":88},{"id":87,"name":441},["Reactive",853],{"$ssite-config":854},{"env":855,"name":856,"url":857},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",860],{"company-RingCentral":-1,"company-jobs-d83b660f-ebfd-4655-9078-aec5ce16bd90-carousel":-1},"/company/RingCentral",{}]