[Remote] Customer Success Account Manager at Confluent

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Previous experience (at least 6 years) in Sales, Customer Success or Account Management
Proven track record of revenue growth and/or supporting customer adoption and value realization
Proven track record of supporting a high volume of accounts to deliver high customer satisfaction, advocacy, and loyalty
Prior experience in the enterprise and/or cloud software space with an understanding of sales cycles
Analytical mindset: monitor KPIs and behavioral trends to prioritize at-risk customers in a large portfolio
Aptitude to pick up technology

Responsibilities

Act as a Trusted Business Partner: foster strong relationships with customers by establishing yourself as their go-to advisor
Own the ultimate success of customers in your territory, ensuring they realize the full value of the Confluent platform
Own the consumption planning, use case mapping, IP adoption, and business value realization of your book of business
Design and execute the Account Strategy and Success Plan on the whole portfolio of customers, with a clear focus on both retention and growth
Meet/exceed quarterly renewal targets by proactively managing your customer portfolio and ensuring on-time customer retention, while driving new cloud consumption
Coordinate the engagement of other Confluent resources to ensure ongoing customer success and to support the sales cycle for new opportunities
Promote the use of Confluent features and technology, communicating ROI throughout the customer lifecycle
Build and maintain strong relationships with key users and decision makers at assigned customers
Proactively identify issues/risks and escalate internally for prompt resolution
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas

Skills

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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