Account Manager, Enterprise
Vanta$242,000 - $285,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, Software, SaaSIndustries
Requirements
Candidates should possess 3-5 years of industry experience or B2B enterprise SaaS experience, and a Bachelor's Degree is preferred. Strong skills in relationship management, project management, stakeholder alignment, self-motivation, attention to detail, data-driven analysis, and a customer-centric approach are essential. Experience with Project Management Professional (PMP) is also noted.
Responsibilities
The Enterprise Customer Success Manager will partner with internal teams and customers to ensure successful launches, drive product adoption, and manage long-term relationships by acting as a trusted advisor. Responsibilities include building consultative relationships with stakeholders, tracking and resolving customer issues, representing customers in product development, collaborating with internal teams, creating training materials, conducting training sessions, building success plans, running cadence calls and Executive Business Reviews, and assisting in scaling the Customer Success organization.
Skills
Customer Success Management
Account Management
SaaS
Cloud-based platforms
Customer Relationship Management (CRM)
Product Adoption
Stakeholder Management
Training
Customer Feedback
Problem Solving
Communication
Tekmetric
Cloud-based software for auto repair shops
About Tekmetric
Tekmetric provides software solutions specifically designed for auto repair shops in the United States and Canada. Its main product is a cloud-based Shop Management System (SMS) that helps over 3,000 auto repair shops improve their operations. The software includes features like automated reports, digital vehicle inspections with photos and videos, and trend tracking, which assist shop owners in making informed decisions and enhancing customer trust. Tekmetric differentiates itself from competitors by offering a subscription-based pricing model that charges a flat monthly fee based on the number of shops, making it accessible for businesses of all sizes. The company's goal is to facilitate the transition from paper-based systems to digital solutions, ultimately improving operational efficiency and customer satisfaction in the auto repair industry.
Houston, TexasHeadquarters
2015Year Founded
$1.6MTotal Funding
EARLY_VCCompany Stage
Automotive & Transportation, Consumer Software, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Remote Work Options
Flexible Work Hours
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Life Insurance
Disability Insurance
Wellness Program
Professional Development Budget
Risks
Increased competition from other software providers threatens Tekmetric's market share.
Integration challenges from Shopgenie acquisition may disrupt service continuity.
Economic downturns could lead to reduced subscriptions, impacting Tekmetric's revenue.
Differentiation
Tekmetric offers a cloud-based SMS integrating with OEC RepairLink for OE dealer interactions.
The Tekmetric Tire Suite streamlines tire management, enhancing efficiency for auto repair shops.
Partnerships with SiriusXM and Affirm add unique value to Tekmetric's customer offerings.
Upsides
Growing demand for digital transformation boosts Tekmetric's market potential in auto repair shops.
Subscription-based model aligns with industry trends, ensuring predictable revenue and customer retention.
Expansion into tire management broadens Tekmetric's market reach and service offerings.
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