Client Relationship Coordinator (Hybrid)
VerisartSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Customer Success Manager
Position Overview
- Location Type: Remote
- Employment Type: Full time
- Salary: Not specified
The Customer Success Manager champions helping SailPoint customers get maximum value out of their products and services, ensuring customer loyalty and satisfaction. This role serves as a customer advocate and business consultant, assisting clients in achieving success with SailPoint’s solutions. This is a client satisfaction role, not a quota-carrying sales position.
Requirements
- Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus)
- Strong customer-facing skills (executive presence, writing skills, phone skills)
- Demonstrates a highly professional demeanor
- Strong consulting skills: Ability to gather and analyze information, produce strategic insights, and communicate technical details to a non-technical audience.
- Ability to foster credibility with a technical audience
- Ability to set and communicate expectations; skill in mediating and resolving problems
- Highly organized and able to prioritize and process multiple tasks concurrently
- Ability to build lasting relationships based on trust
- Takes ownership of customer issues and drives to resolution
- Self-motivated, strong work ethic, creative, and customer-centric personality
Responsibilities
- Manage the business relationship between SailPoint and assigned client accounts.
- Responsible for overall client satisfaction.
- Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management.
- Develop insights into client organizations' challenges and provide recommendations based on an understanding of how IdentityIQ solves those problems.
- Proactively share best practices.
- Monitor accounts for changes in solution/product usage, personnel, goals, and other factors that could impact client success.
- Provide strategic updates on clients’ performance to SailPoint Senior Management.
- Provide regular status updates to account teams and Sales Managers.
- Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth.
- Ensure maintenance contract renewal.
Application Instructions
- Not specified
Company Information
- SailPoint is an equal opportunity employer and welcomes all qualified candidates to apply.
- Travel: Estimated from 10% to 25%.
Skills
Customer-facing skills
Executive presence
Writing skills
Phone skills
Consulting skills
Technical communication
Relationship building
Ownership and problem resolution
Organization and prioritization
Customer-centric mindset
SailPoint
Provides identity security solutions for enterprises
About SailPoint
SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.
Austin, TexasHeadquarters
2004Year Founded
$20.7MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
1,001-5,000Employees