Deel IT Customer Success Manager

Employment Type: Full-Time Location Type: Remote

Position Overview

Deel and its family of companies are comprised of global teams dedicated to helping businesses hire anyone, anywhere, easily. With over three thousand self-driven individuals spanning more than 100 countries, our unified yet diverse culture fosters continuous learning and innovation. We are building the best platform to enable companies to hire the best talent globally, connecting the global workforce with great companies and opportunities.

About Deel

Deel believes a 30-mile hiring radius should no longer dictate how companies hire, as exceptional talent lives everywhere. We see a world without hiring borders, connecting perfect candidates with great companies. Our platform provides global teams with the tools to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. Following a successful Series D in 2021, Deel raised another $50M in 2023, doubling its valuation to $12B, solidifying its position as the international payroll and compliance market leader.

Responsibilities

As a Deel IT Customer Success Manager, you will be responsible for onboarding, growing, and ensuring the success and satisfaction of Deel IT customers. Your focus will be on improving retention and contributing to overall company revenue targets.

• Develop and Nurture Relationships: Build and strengthen client relationships with your book of business, with a long-term perspective.
• Onboard and Grow Customers: Successfully onboard Deel IT customers and partner with them for long-term growth.
• Guide and Coach: Provide tailored support, onboarding guidance, and training to ensure customers are set up for success from day one.
• Act as a Trusted Partner: Become a trusted advisor to your accounts, delivering white-glove service and truly understanding their present and future business needs.
• Customer Advocacy: Serve as the voice of the customer within Deel IT to drive improvements and deliver excellence, proactively managing projects.
• Identify Growth Opportunities: Proactively identify opportunities to expand and grow our offering within client accounts.
• Product Knowledge: Learn Deel's wider product offerings thoroughly to support accounts in their Deel IT journey, with assistance from Customer Service and Operations teams.

Requirements

• Customer Success Experience: At least 2+ years of experience in a customer/client success role, with a proven ability to solve complex problems.
• B2B SaaS Product Management: Experience managing a complex B2B SaaS product and the ability to quickly become a product expert.
• Problem-Solving Skills: A creative approach to problem-solving and the drive to tackle challenges with available tools.
• Communication Skills: Excellent written and presentation skills.

Bonus Experience

• Previous experience in MDM (Mobile Device Management), End Point Security, or SaaS for IT teams.

Total Rewards

Deel offers fair and competitive pay, scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all.

What You'll Enjoy:

• Provided computer equipment tailored to your role.
• Stock grant opportunities (dependent on role, employment status, and location).
• Additional perks and benefits based on employment status and country.
• The flexibility of remote work, including WeWork access where available.

Disclosure

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