Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
IT, Fintech, HR TechIndustries
Requirements
Candidates should have at least 2+ years of experience in a customer/client success role, demonstrating the ability to solve complex problems. Experience in managing a complex B2B SaaS product is essential, along with excellent communication skills and creativity in problem-solving. Previous experience in MDM, End Point security, or SaaS for IT teams is a bonus.
Responsibilities
The Customer Success Manager will onboard and grow Deel IT customers, ensuring their success and satisfaction while focusing on retention and revenue targets. They will develop and nurture client relationships, provide tailored support and training, act as a trusted partner to accounts, advocate for customer needs, identify expansion opportunities, and learn Deel's product offerings to support clients effectively.
Skills
Customer Success
Client Relationship Management
Onboarding
Retention
Revenue Growth
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees
Benefits
Remote Work Options
Stock Options
Risks
Rapid expansion may lead to integration challenges and cultural misalignment.
Exclusion from Rippling's tender offer could affect Deel's talent acquisition.
Zellis' AI-powered platform may intensify competition in the UK and Ireland.
Differentiation
Deel integrates contracts, payments, and taxes into a single interface.
Deel offers comprehensive HR solutions for managing international workforces.
Deel's platform supports local payroll processing and compliance monitoring.
Upsides
Deel's acquisition of Assemble enhances its HR platform capabilities.
Partnership with dLocal expands Deel's reach to 15 new countries.
Deel's $650 million funding highlights strong market position and growth potential.
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