Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
$70,000 – $90,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, BiotechnologyIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, along with a minimum of 3 years of experience in customer success or account management, demonstrating a strong understanding of SaaS business models and customer lifecycle management. Excellent communication, interpersonal, and presentation skills are essential, as is the ability to build and maintain strong customer relationships.
Responsibilities
The Customer Success Manager will be responsible for strategically managing customer accounts, driving product adoption and expansion, and ensuring high levels of customer satisfaction and retention. This includes proactively engaging with customers to understand their needs, developing and implementing customer success plans, conducting regular business reviews, and identifying opportunities for upselling and cross-selling. The CSM will also collaborate with Sales, Operations, and Product teams to ensure a seamless customer experience and contribute to the overall growth of Pano AI’s customer base.
Skills
Customer Success
Account Management
SaaS
Customer Relationship Management
Communication
Presentation
Business Review
Upselling
Cross-selling
Pano AI
AI-powered wildfire detection platform
About Pano AI
Pano.ai specializes in fire detection and prevention through its platform, Pano Rapid Detect, which uses artificial intelligence and advanced visual technology to identify wildfires at their earliest stages. The system integrates data from ultra-high-definition cameras, geo satellite data, and field sensors, providing fire professionals with real-time information to enhance their response efforts. Pano.ai stands out by combining multiple data sources and advanced technology, offering a comprehensive solution for fire departments and first responders. The company's goal is to improve wildfire detection and response capabilities, ultimately reducing the impact of wildfires on communities.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$43.8MTotal Funding
EARLY_VCCompany Stage
Government & Public Sector, AI & Machine LearningIndustries
51-200Employees