Customer Success Manager at Siro

New York, New York, United States

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$95,000 – $165,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Improvement, Home Services, HVAC, Plumbing, Retail, B2B Distribution, Insurance, HospitalityIndustries

Requirements

2-5+ years of B2B Customer Success experience
Excellent communication skills with internal and external audiences ranging from individual sellers to executives
Track record of exceptional performance managing deployments of software across multiple teams, while meeting project deadlines, resulting in successful adoption and results for the customer
Ambitious, proactive, love working with customers, and have a high willingness to be an owner

Responsibilities

Ensure Siro’s customers achieve success through technical onboarding setup (integrations, bookmarks, and analytics)
Ensure Siro’s customers achieve success through user onboarding (get reps to record)
Ensure Siro’s customers achieve success through manager onboarding (get coaches to coach)
Ensure Siro’s customers achieve success through communicating impact back to business stakeholders
Build, maintain, and improve Siro's playbooks on the above
Communicate regularly with Siro’s internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product
Build strong connections in our market to win the market one relationship at a time

Skills

Customer Success

Onboarding

Training

Relationship Building

Sales Expertise

Product Knowledge

Account Management

SaaS

Field Sales

Siro

AI platform for enhancing field sales performance

About Siro

Siro.ai enhances the performance of field sales representatives using artificial intelligence. The platform records and analyzes millions of sales conversations to identify successful strategies and areas for improvement. It provides real-time coaching to sales reps, helping them refine their skills and tactics, while also offering valuable insights to sales leadership about effective practices in the field. Unlike competitors, Siro.ai focuses on learning from top performers through audio recordings, making it easier for sales teams to optimize their operations. The goal is to improve sales performance for a wide range of clients, from small businesses to large corporations, by increasing close rates and saving time on ride-alongs.

Harrington Park, New JerseyHeadquarters

2020Year Founded

$18.5MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

11-50Employees