Customer Success Manager at Siro

New York, New York, United States

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$95,000 – $165,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Improvement, Home Services, HVAC, Plumbing, Retail, B2B Distribution, Insurance, HospitalityIndustries

Requirements

2-5+ years of B2B Customer Success experience
Excellent communication skills with internal and external audiences ranging from individual sellers to executives
Track record of exceptional performance managing deployments of software across multiple teams, while meeting project deadlines, resulting in successful adoption and results for the customer
Ambitious, proactive, love working with customers, and have a high willingness to be an owner

Responsibilities

Ensure Siro’s customers achieve success through technical onboarding setup (integrations, bookmarks, and analytics)
Ensure Siro’s customers achieve success through user onboarding (get reps to record)
Ensure Siro’s customers achieve success through manager onboarding (get coaches to coach)
Ensure Siro’s customers achieve success through communicating impact back to business stakeholders
Build, maintain, and improve Siro's playbooks on the above
Communicate regularly with Siro’s internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product
Build strong connections in our market to win the market one relationship at a time

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingTrainingRelationship BuildingSales ExpertiseProduct KnowledgeAccount ManagementSaaSField Sales

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager position?

The salary range is $95K - $165K.

Is this role remote or does it require office presence?

This is a full-time role in New York City.

What experience and skills are required for this role?

Candidates need 2-5+ years of B2B Customer Success experience, excellent communication skills with internal and external audiences from sellers to executives, and a track record of exceptional performance managing software deployments across teams while meeting deadlines and driving adoption.

What does the company culture emphasize for this role?

The role values ambitious, proactive individuals who love working, with a focus on building strong relationships, sales and industry expertise, and product knowledge to drive customer engagement and impact.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates have 2-5+ years of B2B Customer Success experience, excellent communication skills across all levels, and a proven track record of managing software deployments successfully while meeting deadlines and achieving customer adoption.

Siro

AI platform for enhancing field sales performance

About Siro

Siro.ai enhances the performance of field sales representatives using artificial intelligence. The platform records and analyzes millions of sales conversations to identify successful strategies and areas for improvement. It provides real-time coaching to sales reps, helping them refine their skills and tactics, while also offering valuable insights to sales leadership about effective practices in the field. Unlike competitors, Siro.ai focuses on learning from top performers through audio recordings, making it easier for sales teams to optimize their operations. The goal is to improve sales performance for a wide range of clients, from small businesses to large corporations, by increasing close rates and saving time on ride-alongs.

Harrington Park, New JerseyHeadquarters

2020Year Founded

$18.5MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

11-50Employees