Customer Success Manager

Portland, Oregon, United States

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$1,200 – $1,200Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Artificial Intelligence, AI & Machine Learning, Natural Language ProcessingIndustries

Requirements

Candidates should possess 3-5 years of experience in Customer/Partner Success, Account Strategy, or Implementation, preferably within SaaS, data products, or the insurance industry. Strong analytical and storytelling skills are essential, along with comfort in managing enterprise partnerships and executive stakeholders. A consulting mindset, operational proficiency with tools like Salesforce and Jira, strategic curiosity, and a partnership-first mentality are also required.

Responsibilities

The Partner Success Lead will translate complex datasets into compelling narratives for partners, craft high-impact presentations, and align Owl's solutions with partner goals to drive measurable outcomes. Responsibilities include anticipating challenges, owning the onboarding and implementation journey, collaborating with Product and Engineering on customizations, and building scalable onboarding playbooks. The role also involves supporting renewal and expansion conversations by identifying growth opportunities, collaborating with Sales on long-term strategies, and acting as the voice of the partner internally to inform product and go-to-market teams.

Skills

Customer Success

Partnership Management

Data Analysis

Presentation Skills

NLP

Insurance

Onboarding

Product Integration

Salesforce

CRM

Owl.co

Customer insight solutions for insurance claims

About Owl.co

Owl.co provides customer insight solutions tailored for the insurance industry, focusing on improving the claims process for bodily injury claims. The platform uses data analytics and machine learning to analyze both structured and unstructured data, allowing insurance companies to access unbiased information about claimants. This helps insurers make quicker and more informed decisions, ultimately leading to faster resolutions for claimants. Unlike its competitors, Owl.co emphasizes accuracy and efficiency in claim processing, addressing common issues such as delays and incorrect decisions that many claimants face. The company's goal is to streamline the claims process, ensuring that decisions benefit both insurers and claimants, resulting in a more efficient and fair experience.

Vancouver, CanadaHeadquarters

2018Year Founded

$32.7MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, Financial ServicesIndustries

51-200Employees