Strategic Customer Success Manager (Enterprise)

United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Aviation, Medical Tech, Manufacturing, Augmented Reality (AR)Industries

Requirements

Candidates should possess at least four years of experience as a full lifecycle Customer Success Manager, holding a Bachelor’s degree or equivalent career experience. They must have experience with technologies such as Sharepoint, Excel, GSuite, Figma, Hubspot, Zendesk, and Atlassian products (JIRA, Confluence), and demonstrate proficient interpersonal skills with the ability to build and maintain authentic business relationships at the executive level.

Responsibilities

The Strategic Customer Success Manager will serve as the primary point of contact for post-sales activities including customer onboarding, consultative program management, and commercial activities, acting as a trusted advisor to customers by delivering best practices and value reviews. They will proactively engage customers, ensuring they are trained and successfully using Scope AR’s products, regularly analyzing customer feedback and data to deliver solutions and advocate for customers, leading internal teams and projects to address their needs. Additionally, the CSM will monitor customer health, identify risks, develop success milestones, and deliver customer recommendations through stakeholder contact and recurring meetings, prioritizing timely resolution of customer inquiries and potentially traveling to meet with customers quarterly.

Skills

Customer Success

Account Management

Augmented Reality (AR)

Enterprise Software

Consultative Program Management

Customer Onboarding

Best Practices

Data Analysis

Problem-Solving

Cross-functional Collaboration

Scope AR

Augmented reality platform for remote assistance

About Scope AR

Scope AR provides an augmented reality platform designed for enterprise use, focusing on remote assistance and work instructions. Its main product, the WorkLink platform, enables users to create detailed, step-by-step work instructions enhanced with animated AR overlays, all without requiring any coding skills. This functionality allows organizations in industries such as aerospace, defense, life sciences, and manufacturing to effectively capture and share expertise, facilitating complex task execution and real-time support. Unlike many competitors, Scope AR emphasizes a B2B model, catering specifically to large enterprises that seek to enhance operational efficiency and minimize downtime through advanced AR solutions. The company's goal is to help organizations improve their processes and productivity by leveraging AR technology.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$11.5MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, VR & AR, Aerospace, DefenseIndustries

11-50Employees