Enterprise, Customer Success Manager
RingCentralSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Aerospace, Aviation, Medical Tech, Manufacturing, Augmented Reality (AR)Industries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What salary is offered for this Strategic Customer Success Manager role?
This information is not specified in the job description.
Is this position remote or does it require office work?
This information is not specified in the job description.
What experience and skills are required for this role?
Candidates need 4+ years as a full lifecycle Customer Success Manager, a Bachelor's degree or equivalent, and experience with tools like Sharepoint, Excel, GSuite, Figma, Hubspot, Zendesk, and Atlassian products. Proficient interpersonal skills for building executive-level relationships are also required.
What is the company culture like at Scope AR?
The role involves working in a fast-paced, collaborative team environment, with a focus on helping customers succeed and passion for novel technology like XR in enterprise settings.
What makes a strong candidate for this Customer Success Manager position?
Ideal candidates have exposure to or passion for XR use cases in enterprise settings, strong attention to detail, follow-through, and the ability to act as trusted advisors while driving customer success in a high-touch role.
Scope AR
Augmented reality platform for remote assistance
About Scope AR
Scope AR provides an augmented reality platform designed for enterprise use, focusing on remote assistance and work instructions. Its main product, the WorkLink platform, enables users to create detailed, step-by-step work instructions enhanced with animated AR overlays, all without requiring any coding skills. This functionality allows organizations in industries such as aerospace, defense, life sciences, and manufacturing to effectively capture and share expertise, facilitating complex task execution and real-time support. Unlike many competitors, Scope AR emphasizes a B2B model, catering specifically to large enterprises that seek to enhance operational efficiency and minimize downtime through advanced AR solutions. The company's goal is to help organizations improve their processes and productivity by leveraging AR technology.
San Francisco, CaliforniaHeadquarters
2010Year Founded
$11.5MTotal Funding
SERIES_ACompany Stage
Industrial & Manufacturing, VR & AR, Aerospace, DefenseIndustries
11-50Employees
Risks
Emerging AR startups offering lower-cost solutions threaten Scope AR's market share.
Rapid technological advancements could render Scope AR's offerings obsolete.
Economic downturns in key industries may reduce demand for AR solutions.
Differentiation
Scope AR offers a no-code platform for creating AR work instructions.
The WorkLink platform provides real-time remote support with AR overlays.
Scope AR serves diverse industries, including aerospace, defense, and manufacturing.
Upsides
Growing demand for AR in hybrid work models boosts Scope AR's market reach.
Increased interest in AR for aerospace and defense expands Scope AR's client base.
Rising investment in AR technologies aligns with Scope AR's business model.
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