Senior Product Success Engineer

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information Technology and ServicesIndustries

Requirements

Candidates must have at least 3 years of experience in a technical, customer-facing role such as Solutions Engineer, Technical Account Manager, or Customer Success Engineer. Proven experience managing strategic or enterprise accounts with complex integration requirements is essential. A deep understanding of APIs, data transformation, and integration architecture, including RESTful APIs, JSON, and scripting with Python or Bash, is required. Familiarity with enterprise security and data ecosystems like SIEMs, SOAR platforms, IAM (Okta, Azure AD), and custom applications is also necessary. Excellent communication skills to translate between technical and business audiences and confidence working with developers, architects, and senior security leaders are expected. Familiarity with fraud prevention, identity management, or threat intelligence use cases and exposure to compliance or regulatory frameworks are considered advantageous.

Responsibilities

The Senior Product Success Engineer will serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts, building strong relationships and deep knowledge of each customer’s ecosystem, architecture, and goals. They will partner closely with Customer Success Managers to drive customer retention, growth, and satisfaction, and lead technical planning sessions and business reviews. Responsibilities include guiding customers through the design and implementation of secure, scalable API integrations and data workflows, supporting the embedding of SpyCloud into critical systems, and providing hands-on support for troubleshooting and optimizing RESTful API usage, data formatting, and automation scripts. The role involves advising customers on deploying SpyCloud effectively within their security and identity infrastructure and leading onboarding and technical enablement sessions. Additionally, they will proactively monitor account health and integration performance, create and maintain reusable assets, and act as the voice of the customer by sharing insights and feedback with Product and Engineering teams.

Skills

API Integrations

Data Workflows

Technical Advisor

Customer Relationship Management

RESTful API

SIEM

SOAR

Data Lakes

Identity Platforms

Cybersecurity

Fraud Protection

Identity Protection

SpyCloud

Cybersecurity for threat intelligence protection

About SpyCloud

SpyCloud specializes in cybersecurity, focusing on threat intelligence and identity protection for businesses. Its main product, the Cybercrime Analytics Platform, uses data from the dark web to help detect and prevent cyber threats like malware and ransomware. Unlike competitors, SpyCloud offers a comprehensive solution that combines threat intelligence, identity protection, and incident response in one platform. The company's goal is to enable businesses to proactively defend against cyber threats and reduce the risk of data breaches.

Austin, TexasHeadquarters

2016Year Founded

$197.9MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees