Customer Success Manager at Flip

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, eCommerce, RetailIndustries

Requirements

Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
Help sales win by getting new customers to success on their most important metrics FAST
Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
Help shape the product by deeply understanding the customer and their business, as well as our product, to spot gaps and opportunities
Collaborate with marketing to bring new customers into our community and help them share their story
Either already are or become obsessed with eCommerce customer experience/support
Go above and beyond consistently
Looking to go all-in, learn a lot, and do the best work of your career (so far!)
Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of
Are trusted with the most important things in the most important moments
Communicate well, and embrace ownership, speed, & occasional (frequent) uncertainty
Eager and willing to support your teammates - just like they will with you
Bonuses: Know what it looks like to work at a startup, and have an entrepreneurial drive; eCommerce CX expertise OR healthcare software experience
Location: New York, New York (Onsite M-F)

Responsibilities

Represent the brand at the most critical moment in the customer journey, leading the product implementation, and own the relationship thereafter
Be the most impactful product in customers’ tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community
Make every customer feel like our first and only
Build in-person relationships
Everyone is responsible for improving how we do things today
Win, especially in the hardest of moments
Deeply understand customers’ business, be a strategic thought partner, help them connect with others in the community, and solve problems for them far beyond our scope
Build deep partnerships that compound in value over time
Our customers are our most valuable asset, and you are responsible for them

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementProduct ImplementationRelationship ManagementStrategic PartnershipCustomer AdvocacyBusiness AcumenCommunity Building

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role is onsite Monday through Friday in New York, New York.

What are the key responsibilities of a Customer Success Manager at Flip?

Responsibilities include leading product implementation like setting up integrations and training, building deep relationships with customers via various channels, helping sales achieve quick success on metrics, shaping the product by spotting gaps, and collaborating with marketing for community engagement.

What is Flip's company culture like?

Flip emphasizes going all-in with hard work and fun, building deep in-person relationships, constant improvement, winning in tough moments, and treating every customer like the first and only with long-term partnerships. The team is described as the best thing they've built, with many saying it's their favorite and hardest place to work.

What kind of person thrives as a Customer Success Manager at Flip?

Flip seeks someone looking to go all-in, learn a lot, do their best work, become obsessed with eCommerce customer experience, and consistently go above and beyond while owning customer relationships.

What is the salary or compensation for this role?

This information is not specified in the job description.

Flip

E-commerce platform for diverse products

About Flip

Flip.shop is an e-commerce platform that focuses on enhancing the online shopping experience for consumers who value quality and authenticity. The platform offers a wide variety of products, including home goods, beauty items, furniture, wellness products, pet accessories, and more. Users can engage with the community by rating reviews from other shoppers, which helps maintain high standards and transparency. This feature encourages honest feedback through authentic video reviews that highlight both pros and cons of products, reducing the likelihood of fake reviews. Additionally, Flip.shop provides fast and free shipping, which is a significant draw for customers. The company's goal is to create a trustworthy shopping environment that prioritizes customer satisfaction and community integrity.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$229.3MTotal Funding

SERIES_CCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees