[Remote] Digital Success Program Manager at Restaurant365

Remote

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years of experience in Program or Project Management, Customer Success Operations, Customer Success or Digital Experience roles within SaaS or technology companies
Proven ability to manage complex, cross-functional programs and deliver measurable business outcomes
Strong skills in stakeholder management, facilitation, and communication
Analytical mindset with familiarity in digital engagement and automation platforms (e.g., Gainsight, Catalyst, Intercom)
Experience in the restaurant or hospitality technology industry preferred

Responsibilities

Plan, execute, monitor, and control digital and operational programs from initiation through delivery
Manage program scope, timelines, resources, and cross-functional dependencies to ensure initiatives are completed on time and within budget
Establish governance frameworks, KPIs, and reporting mechanisms to measure program performance and impact
Partner with cross-functional stakeholders (Product, CS, Support, Marketing, RevOps) to align initiatives with organizational OKRs
Oversee the customer escalation program across the Digital & Scaled CS segments, ensuring visibility, accountability, and timely resolution
Maintain reporting on escalation trends, root causes, and follow-up actions
Drive execution of digital-first initiatives such as playbook automation, lifecycle campaign optimization, and in-app engagement launches
Track and report key milestones, adoption rates, and ROI for digital programs
Collaborate with Analytics and RevOps to tie digital outcomes to customer health and retention metrics
Apply agile methodologies to improve iteration speed and scalability of digital programs
Partner with Education Services to create personalized learning journeys through multi-channel delivery models (email, customer hub, retargeting)
Identify opportunities for operational efficiency and process standardization within Digital & Scaled CS
Develop and maintain centralized resource hubs, documentation, and playbooks to support program consistency
Partner with leadership to design enablement frameworks that improve team skills, onboarding, and adoption of digital-first workflows
Facilitate alignment and communication between multiple business units to ensure smooth execution of strategic initiatives
Coordinate stakeholder meetings, working sessions, and progress reviews to maintain visibility and accountability
Drive cross-departmental collaboration for at-scale customer engagement strategies

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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