Customer Success Manager

Employment Type: Full-time Location Type: Remote (select locations), Hybrid option available for Chicago, IL metro area candidates

Position Overview

Keeper is seeking driven Customer Success Managers to join a high-producing team within our B2B sales division. This role offers a 100% remote work option from select locations, with the possibility of a hybrid schedule for those based in the Chicago, IL metro area. Keeper's cybersecurity software is trusted by millions of people and thousands of organizations globally, sold in over 120 countries and published in 21 languages. Join one of the fastest-growing cybersecurity companies, gain valuable skills, and expand client relationships in this pivotal role.

About Keeper Security

Keeper Security is transforming cybersecurity for people and organizations worldwide. Our affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security, protecting every user on every device. Keeper's award-winning platform deploys in minutes, seamlessly integrating with any tech stack and identity application to provide visibility, security, control, reporting, and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator in best-in-class password management, secrets management, privileged access, secure remote access, and encrypted messaging. Learn more at KeeperSecurity.com.

About the Job

Join an elite group of proven performers and highly successful Customer Success professionals. Our team consists of seasoned technologists with experience selling into SME and Enterprise level accounts. They are passionate about helping companies maximize their technology investments and are skilled at identifying new business and expansion opportunities within named accounts.

As a Customer Success Manager, you will:

• Work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
• Thrive in a supportive yet independent workplace with opportunities for growth.
• Carry a revenue quota to meet or exceed sales targets within assigned accounts.
• Provide strong interactions with customers at the Senior Management level, with support in forming relationships with C-level contacts.
• Negotiate contract renewals, cross-sells, and upsells with clients.
• Establish business and technical goals and potential with clients through technical and Quarterly Business Reviews (QBRs).
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals.
• Advise customers on best practices for securing and protecting their business against password-related breaches.
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
• Consistently demonstrate knowledge of Customer Success best practices, stay up-to-date on industry trends, and operate as a Customer Success and Cyber Security advisor to your customers.
• Understand and navigate account procurement practices to negotiate licensing contracts.
• Resolve customer issues independently and through collaboration with other Keeper Security teams, approaching all situations with curiosity and creativity. Resolving customer issues may involve troubleshooting and require deep technical knowledge of our solutions and the password management space.
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication. Conduct quarterly business reviews to ensure clients are up-to-date on their areas of vulnerability and new product features.
• Become a Keeper Security product expert for your customers and occasionally assist on Sales or Marketing calls/webinars as a CSM and Keeper expert.
• Drive customer advocacy in the form of references.