Customer Success Manager

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

Candidates should possess a Bachelor’s degree and demonstrate at least 3 years of experience in a customer-facing role, with a preference for those in technology or cybersecurity. Strong communication and interpersonal skills are essential, along with the ability to build and maintain relationships with clients at various levels.

Responsibilities

As a Customer Success Manager, you will be responsible for growing revenue within assigned accounts by providing strategic guidance and support to clients, negotiating contract renewals, and identifying expansion opportunities. You will proactively manage customer relationships, conduct Quarterly Business Reviews, troubleshoot challenges, and advise customers on best practices for securing their businesses. Additionally, you will present Keeper solutions, manage issues with the broader Keeper team, and work with clients to establish business and technical goals.

Skills

Customer Success

B2B Sales

Cybersecurity

Account Management

Client Relationship Management

Revenue Growth

Sales

Technology Adoption

Business Development

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees