Customer Success Manager

United States

Apply with AI Apply

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

eCommerce, Ad TechIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent experience, with 1-3 years of experience in a Customer Success role, preferably within the eCommerce or ad tech industries. They should be comfortable utilizing project management tools, CRM systems like Hubspot, and data analytics tools.

Responsibilities

The Customer Success Manager will provide setup support for new customers, coordinate internal stakeholders for a seamless onboarding experience, manage general support tickets, gather product feedback, proactively identify and address at-risk customers, investigate account health issues, track bug reports alongside the engineering team, and work closely with Product, Engineering, and Media Strategy teams to ensure a positive customer experience and drive customer value.

Skills

Customer Success

eCommerce

Ad Tech

Project Management Tools

Hubspot

CRM

Data Analytics

Data Analysis

Stakeholder Management

Bug Tracking

Product Feedback

Northbeam

Marketing intelligence platform for advertisers

About Northbeam

Northbeam is a marketing intelligence platform that helps businesses optimize their advertising budgets and improve performance, specifically targeting brands that spend over $250,000 monthly on ads. It combines Multi-Touch Attribution (MTA) to track customer interactions and Media Mix Modeling (MMM) to analyze the effectiveness of various marketing channels. Northbeam operates on a subscription-based model with custom pricing, offering personalized support to clients. The goal is to enable large-scale advertisers to make data-driven decisions and maximize the effectiveness of their marketing strategies.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Consulting, Consumer GoodsIndustries

51-200Employees

Benefits

Equity package

Generous base salary

Healthcare Benefits (medical, dental, vision)

Travel to meet with the team

Flexible Paid Time Off

Paid Holidays

Risks

Emerging competitors offer similar features at lower costs, threatening Northbeam's market share.

Privacy regulations like CCPA may increase Northbeam's operational costs.

Economic downturns could reduce advertising budgets, impacting Northbeam's revenue growth.

Differentiation

Northbeam integrates Multi-Touch Attribution and Media Mix Modeling in one platform.

The platform offers personalized support with a Customer Success Manager and Media Strategist.

Northbeam's machine learning models enhance data-driven marketing strategies without third-party cookies.

Upsides

Northbeam raised $19.6M to expand and accelerate product development in 2023.

The platform's AI-driven predictive analytics align with rising trends in marketing.

Growing ecommerce and DTC brands create opportunities for Northbeam's international expansion.

Land your dream remote job 3x faster with AI

Try Jobo Free