[Remote] Account Management Associate at eBay

Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Online RetailIndustries

Requirements

Candidates should have an Associate's degree, with a Bachelor's degree preferred or equivalent experience, and 2-3+ years of experience in account management, client services, customer success, or a similar role. Strong analytical and problem-solving skills, tech-savviness with CRM systems, and excellent time management are required. Experience in eCommerce, marketplace platforms, or B2C sales is a plus.

Responsibilities

The Account Manager will manage a portfolio of B2C seller accounts, acting as a trusted advisor and primary point of contact. They will build strong client relationships, develop personalized account plans, conduct performance reviews, and support sellers via various communication channels. Responsibilities also include collaborating with internal teams, tracking account metrics, and staying updated on eBay marketplace trends.

Skills

Account Management

Relationship Management

Business Analysis

Strategic Planning

Client-Facing

Performance Reviews

Seller Support

B2C

Ecommerce

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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