Partner Customer Success Manager
Vanta$122,000 - $143,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, Localization Services, Translation ServicesIndustries
Requirements
Candidates should possess a Bachelor's degree and at least three years of experience in customer success, SaaS, or a related field, with a strong understanding of customer lifecycle management and retention strategies. Excellent communication, interpersonal, and problem-solving skills are essential, along with the ability to build strong relationships with clients.
Responsibilities
As a Customer Success Manager, you will be responsible for onboarding customers to Smartling, providing training and education throughout the process, and ensuring they successfully adopt and leverage the platform to meet their business goals. You will develop communication cadences, assess customer requirements, resolve problems, and serve as the customer’s voice within Smartling. Furthermore, you will develop account planning strategies, establish trusted advisor relationships, manage the renewal process, lead business review meetings, and facilitate business process optimization workshops to demonstrate value and drive customer growth.
Skills
Customer Relationship Management
Customer Onboarding
Customer Training
Communication
Interpersonal Skills
Customer-Centricity
Localization
Translation
Technology Adoption
Smartling
Translation management platform for global content
About Smartling
Smartling provides a translation management platform that helps businesses localize their content for different languages and cultures. The platform operates on a subscription basis, allowing clients to manage all their translation projects from a single dashboard. It offers professional translation services for various languages, ensuring that the content is not only accurate but also culturally relevant. Additionally, Smartling includes data analytics features that help clients measure the quality and cost of their translations. What sets Smartling apart from its competitors is its combination of advanced technology and a network of professional translators, which enhances the quality of translations. The goal of Smartling is to streamline the translation process for businesses, making it easier for them to communicate effectively with a global audience.
New York City, New YorkHeadquarters
2009Year Founded
$221MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
201-500Employees
Benefits
Remote Work Options
401(k) Company Match
Health Insurance
Flexible Paid Time Off
Wellness Program
Employee Referral Bonus
Professional Development Budget
Company Equity
Paid Holidays
Parental Leave
Bonus
Risks
Increased competition from AI startups could threaten Smartling's market share.
Rapid AI development may render Smartling's technology obsolete if not continuously updated.
Dependency on partnerships like ServiceNow may pose risks if synergies aren't realized.
Differentiation
Smartling's AI-driven platform offers human-quality translations at reduced costs and faster speeds.
The company integrates with platforms like ServiceNow to automate content localization efficiently.
Smartling's secure translation portal ensures high-quality, on-brand translations for enterprises.
Upsides
Smartling achieved 40% growth amid an industry downturn, showcasing its effective AI solutions.
Integration with Akeneo benefits e-commerce by speeding up localization and reducing costs.
Winning the Best Machine Translation Solution award highlights Smartling's leadership in AI translation.
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