Customer Success Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data & Analytics, StartupIndustries

Requirements

Candidates should have a strong track record in customer success or account management roles, preferably at a high-growth startup, with 3-5 years of relevant experience. Experience owning a large book of business and consistently exceeding retention quotas is required, along with excellent communication skills, particularly with technical products and presenting to stakeholders at all levels. Familiarity with the subscriber economy and viewership data is a plus.

Responsibilities

The Customer Success Manager will own the customer experience, ensuring engagement, adoption, retention, and growth by acting as a trusted advisor and advocating for customer needs. They will drive new use cases and value propositions by aligning customer business objectives with Antenna's data and products. Responsibilities include collaborating with the commercial team to expand relationships, tracking customer health metrics, onboarding and supporting customers, and serving as the voice of the customer to provide feedback to the product team. They will also contribute to the customer success playbook and share insights to drive best practices.

Skills

Customer Relationship Management

Data Analytics

Product Adoption

Customer Retention

Customer Growth

Client Services

Onboarding

Strategic Decision Making

Business Objectives

Market Intelligence

Subscription Analytics

Antenna

Market research and analytics for subscriptions

About Antenna

Antenna provides insights into the subscription economy, focusing on streaming services. The company collects and analyzes data on consumer interactions with subscription services, helping businesses understand subscriber preferences and behaviors. This information allows companies to make informed decisions about their products and marketing strategies. Antenna's clients are primarily subscription-based businesses that rely on these insights to improve user acquisition and retention. Unlike competitors, Antenna specializes in the subscription market, offering tailored analytics that help clients adapt to changing consumer demands. The goal of Antenna is to empower subscription-based companies to thrive in a competitive landscape by providing them with the data they need to drive growth and enhance customer satisfaction.

New York City, New YorkHeadquarters

2019Year Founded

$13.8MTotal Funding

SERIES_ACompany Stage

Data & Analytics, ConsultingIndustries

11-50Employees

Benefits

Remote Work Options

Company Equity

Risks

The rise of free ad-supported streaming channels may reduce demand for paid subscriptions.

Password-sharing crackdowns by Disney+ and Netflix could impact subscriber numbers and data insights.

Increasing subscription cancellations pose a risk to clients relying on stable subscriber bases.

Differentiation

Antenna specializes in detailed insights into the subscription economy, focusing on streaming services.

The company provides industry benchmarks and market intelligence for strategic decision-making.

Antenna's data-driven insights help optimize user acquisition and retention for subscription businesses.

Upsides

Increased interest in free ad-supported streaming services offers new market intelligence opportunities.

The rise of direct-to-consumer sports streaming services highlights niche market growth potential.

High-profile events like Messi's debut provide case studies for subscriber acquisition insights.

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