[Remote] Customer Success Manager at Insider

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, SaaS, SoftwareIndustries

Requirements

Candidates must possess a Bachelor's degree in Marketing, Business, Communications, or a related field, with proven experience as a Customer Success Manager for international clients, ideally in SaaS or digital marketing. A strong understanding of HubSpot's CRM, marketing, sales, and service tools, along with digital marketing principles, is essential. Excellent communication, interpersonal, negotiation, problem-solving, and client management skills are required, as is the ability to manage multiple clients and projects simultaneously. HubSpot certifications are a plus.

Responsibilities

The Customer Success Manager will act as the main point of contact for clients using HubSpot, building strong relationships and understanding their business objectives to tailor HubSpot solutions. Responsibilities include guiding clients through onboarding and implementation, providing ongoing support and training, and identifying opportunities for optimization and growth. The role involves monitoring client success metrics, proactively addressing issues, identifying upsell/cross-sell opportunities, communicating progress, presenting performance reports, and collaborating with internal teams to ensure exceptional client service.

Skills

HubSpot CRM

HubSpot Marketing

HubSpot Sales

HubSpot Service Tools

Digital Marketing

Client Relationship Management

Onboarding

Implementation

Client Support

Training

Performance Reporting

Problem-Solving

Communication

Interpersonal Skills

Negotiation Skills

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees