Customer Success Manager at Altera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

4-7 years in Customer Success, Account Management, Customer Support, or related fields
Strong technical skills; hands-on experience with Alteryx Designer
Working knowledge of SQL, Python, or similar
Excellent problem-solving and consultative skills, strong communication and presentation skills
Ability to manage 35-50 accounts with varying complexities
Highly organized, proactive, and adaptable
Willingness to work in US business hours (MST) from an office-based setting in Bengaluru

Responsibilities

Build strong relationships with technical and business stakeholders
Guide customers through onboarding, product training, and early milestones
Conduct outcome-based success planning, health checks, and workshops
Lead technical sessions to design and optimize workflows
Track customer health and address risks proactively
Proactively identify expansion, cross-sell, and upsell opportunities within your accounts and collaborate with Sales to build and influence a strong pipeline for revenue growth
Maintain documentation and execute structured engagement plans
Act as the voice of the customer internally

Skills

Alteryx Designer

SQL

Python

Customer Success

Account Management

Onboarding

Success Planning

Workshops

Workflow Optimization

Customer Health Monitoring

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees