[Remote] Customer Success Manager at Thanx

North America

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant Technology, Loyalty Programs, Customer EngagementIndustries

Requirements

Candidates must have experience managing a portfolio of complex customers with 100+ locations in the restaurant, retail, and service industries. They should be adept at building deep relationships with C-suite executives and key influencers, exceeding merchant expectations, and delivering under tight timelines. Experience presenting to C-suite executives, rolling out training programs, and developing marketing plans is also required. A passion for building strong relationships, driving customer success, and a nimble, adaptable nature in a fast-paced environment are essential. Intelligence, detail-orientation, resourcefulness, and strong collaboration skills are expected.

Responsibilities

The Customer Success Manager will manage all aspects of the customer success cycle, including onboarding, launch, and strategic account management for key accounts. They will ensure customer adoption and health, develop success plans to achieve customer goals, and build long-lasting relationships as a trusted advisor. Responsibilities include analyzing customer data to make recommendations, becoming an expert on the Thanx platform to provide technical and business solutions, and collaborating with Sales, Onboarding, Product, and Engineering teams to deliver quality outcomes. The role involves project management and maintaining comprehensive project documentation.

Skills

Customer Relationship Management

Onboarding

Implementation

Account Management

Customer Success

Communication

Collaboration

Teamwork

Problem-Solving

Thanx

Customer engagement and loyalty solutions provider

About Thanx

Thanx offers customer engagement and loyalty solutions for restaurants and retailers through its CRM platform. The platform collects data from customer interactions, allowing businesses to create detailed profiles and run personalized marketing campaigns easily. Thanx stands out by providing unique rewards and experiences tailored to individual customers, enhancing their overall experience. The goal of Thanx is to help businesses build long-term relationships with their customers to increase retention and revenue.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$22.5MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees